Hi, I’m
Stephanie Welch
Lynchburg
Summary
Professional with experience in customer service and team leadership, adept at managing order processes and ensuring compliance with operational standards. Demonstrated ability to respond efficiently to inquiries and resolve issues, contributing to a positive guest experience. Proven skills in time management and effective communication, facilitating collaboration among team members and kitchen staff. Maintained accurate transaction records while upholding high sanitation standards, reflecting attention to detail and adherence to regulations.
Overview
7
years of professional experience
Work History
Shakers restaurant and bar
Server
03.2023 - 05.2025
Job overview
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Had quick and efficient time management.
- Was a leader to others.
- Was a head server over others and had to make sure their closing work was done properly.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties.
Jake’s place Bedford
Server
08.2018 - 11.2022
Job overview
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Berglund Chevrolet Roanoke
Tag and Title Clerk
01.2020 - 01.2021
Job overview
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Conducted research into vehicle history when needed by utilizing online databases.
- Verified accuracy of all documents before submission to the DMV.
- Performed data entry tasks to update customer accounts and maintain accuracy.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Maintained office supplies necessary for proper functioning of the department's operations.
- Generated invoices for services rendered upon completion of transactions.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Maintained accurate records of all transactions including customer information and payment details.
- Resolved any discrepancies related to title transfers or registration renewals.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
USPSRoanoke
USPS Delivery Helper
10.2019 - 01.2020
Job overview
- Accurately filled out paperwork associated with each delivery trip.
- Reported any issues related to safety, equipment, or customer service immediately to supervisor.
- Maintained accurate records of all deliveries made.
- Loaded merchandise into truck according to established procedures and regulations.
- Organized packages for efficient loading onto trucks or vans.
- Monitored shipment progress throughout route using GPS navigation system.
- Provided customer service to clients receiving deliveries.
- Inspected items for damage prior to delivering them.
- Ensured timely completion of deliveries within designated areas.
Education
Thomas Nelson Community CollegeHampton, VA
Associate of Applied Science from Social Sciences
05-2017
Lafayette High School Williamsburg, VA
High School Diploma
06-2014
Skills
- Order management
- Point-of-sale operations
- Team leadership
- Time management
- Communication skills
- Positive and professional
- Exceptional customer service
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Shakers restaurant and bar
03.2023 - 05.2025
Tag and Title Clerk
Berglund Chevrolet
01.2020 - 01.2021
USPS Delivery Helper
USPS
10.2019 - 01.2020
Server
Jake’s place
08.2018 - 11.2022
Thomas Nelson Community College
Associate of Applied Science from Social Sciences
Lafayette High School
High School Diploma
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