Stephanie Wells
Chesapeake
Summary
More than 10 years of experience in hospitality and customer service Proficient in Windows Operating Systems, Microsoft Office, Adobe Acrobat and more 3+ years of scheduling experience
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Beacon
04.2025 - 03.2026
- Manage daily operations of the apartment communities
- Supervise, train, and lead on-site leasing and maintenance teams
- Drive leasing activity, occupancy, and renewals
- Ensure compliance with Fair Housing laws and Missouri Housing Development Commission
- Handle resident concerns, escalations, and conflict resolution
- Oversee rent collections, delinquencies, and reporting
- Monitor budgets, expenses, and invoice approvals
- Conduct regular property inspections to maintain curb appeal and safety
- Partner with maintenance on work orders, turns, and preventative maintenance
- Coordinate with corporate teams on payroll, HR, and operational reporting
- LIHTC and HUD
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Leasing Agent
Beacon
07.2023 - 04.2025
- Answer phones and emails
- Call maintenance for emergency work orders
- Complete move in and renewal packets per LIHTC
- Enter maintenance work orders in onsite
- Add people to the waiting list
- Facilitated property showings and conducted market analyses to attract potential tenants.
- Managed lease agreements, ensuring compliance with policies and regulations.
- Developed relationships with clients to enhance tenant retention and satisfaction rates.
- Streamlined leasing processes, reducing turnaround time for rental applications significantly.
- Coordinated maintenance requests and property inspections to maintain high standards of living conditions.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
Driver/Merchandiser
Cardinal Vending
05.2023 - 07.2023
- Operated delivery vehicles to ensure timely and accurate product distribution.
- Managed inventory levels, ensuring optimal stock availability in vending machines.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Front Desk
Holiday Inn Timber Creek
07.2022 - 05.2023
- Answer phones
- Check guest in
- Collected payment from Guest at check in
- Run reports
- Update spreadsheets
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Assistant/Scheduler
BEST Services
02.2019 - 06.2022
- Coordinated scheduling for meetings and appointments, optimizing team availability.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Managed daily office operations, ensuring efficient workflow and communication.
- Oversaw correspondence management, prioritizing urgent communications for timely responses.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Resort Coordinator
Beach Quarters Resort
12.2017 - 02.2019
- Executed processing of weekly invoices to maintain cash flow and support operational efficiency.
- Gathered and organized essential documentation to ensure successful completion of vendor contracts.
- Organized and verified documentation to ensure proper incident reporting at the resort.
- Responded to phone calls, addressing inquiries and providing information to enhance client satisfaction.
- Facilitated effective meetings for general manager, enhancing communication. Delivered comprehensive meeting minutes to ensure clarity and follow-up.
- Facilitated efficient handling of vendor inquiries to maintain strong supplier relationships.
- Completed assigned company training and compliance courses to maintain regulatory compliance and enhance professional development.
- Monitored and enforced compliance with company policies and procedures to maintain operational integrity.
- Fulfilled various supplementary tasks to support team objectives.
Sr Suite Attendant
Beach Quarters Resort
05.2014 - 12.2017
- Designed and implemented daily boards for effective task tracking and collaboration.
- Conducted thorough assessments of rooms post-cleaning to guarantee adherence to company quality benchmarks.
- Managed room cleaning operations as required, focusing on attention to detail and guest readiness.
- Created and maintained schedules to ensure efficient workflow and timely project completion.
- Managed supply orders to maintain adequate inventory levels.
- Coordinated with housekeeping manager to streamline daily task execution and enhance team productivity.
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Customer service
- Data entry
- Office administration
- Administrative support
Accomplishments
- Oversaw multiple residential family properties totaling 92 individual units.
Certification
- LIHTCTraining
Languages
English
Native or Bilingual
Timeline
Property Manager
Beacon
04.2025 - 03.2026
Leasing Agent
Beacon
07.2023 - 04.2025
Driver/Merchandiser
Cardinal Vending
05.2023 - 07.2023
Front Desk
Holiday Inn Timber Creek
07.2022 - 05.2023
Office Assistant/Scheduler
BEST Services
02.2019 - 06.2022
Resort Coordinator
Beach Quarters Resort
12.2017 - 02.2019
Sr Suite Attendant
Beach Quarters Resort
05.2014 - 12.2017