• Facilitate client onboarding, asset transfers and establishment of required authorizations across all new accounts.
Process new and terminated accounts, changes/updates and Client Portal communication
• Daily reconciliation of portfolio transactions and positions from multiple custodian data files and Fund Administrator reports along with troubleshooting trade settlement issues with expectations of high accuracy processing results
• Overall data integrity within accounting system and CRM; review, improve, monitor, update internal procedures and processes with contributions towards de-risking and technological advancements at forefront
• Communicate with Portfolio/Relationship Managers on new account funding, additional account deposits and withdrawal requests to ensure timely investment or liquidation of client assets
• Communicate directly with clients, consultants, and industry professionals, providing high quality customer service and collaborate with internal departments
• Create and execute internal and external client reports and data requests. Requests may include weekly, monthly, quarterly, and ad-hoc requests which may require development via Report Writer, SSRS, and/or advanced excel skills
• Prepare client meeting books
• Assist in the monitoring and processing of corporate actions, proxy voting setup, and the GIPS verification process
• Maintain all pertinent client information and client files in CRM system and document management system
• Promote a healthy, positive firm and compliance culture by living our core values.
Advent
Salesforce
CRM software
Tamarac