Stephen Plunkett
Berglund Automottive Group
LYNCHBURG
36
years of professional experience
Proven leader in operations management with a focus on strategic planning, team development, and operational efficiency. Achieved measurable improvements in performance and customer satisfaction through data-driven decision-making.
Work History
Director of Operations
4 Years 6 Months- Led cross-functional teams to implement strategic initiatives, improving overall performance and customer satisfaction.
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Analyzed operational data to identify trends, driving informed decision-making and resource allocation.
- Developed training programs for staff, fostering a culture of continuous improvement and professional growth.
- Negotiated contracts with suppliers, optimizing procurement processes while maintaining quality standards.
- Oversaw compliance with industry regulations, ensuring adherence to safety standards and operational best practices.
- Established key performance indicators (KPIs) to measure success and drive accountability within the organization.
General Manager
20 Years 4 Months- General Manager for multiple franchises including Toyota, Kia, Mercedes Benz, BMW, Volvo, Chevrolet, Ford and GMC. Led operational strategy to enhance dealership performance and customer satisfaction.
- Directed marketing campaigns that increased brand visibility and attracted new customers to the dealership.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed a a team of department heads, fostering collaboration and driving accountability across all divisions.
- Developed and implemented training programs to improve staff efficiency and service quality.
- Oversaw budget allocation to optimize resource management and reduce operational costs.
Sales Associate and Sales Manager
11 Years 6 Months- Developed strong customer relationships through dedicated service and product knowledge.
- Assisted customers in navigating vehicle options, ensuring informed purchasing decisions.
- Collaborated with team to streamline sales processes, enhancing overall efficiency.
- Mentored junior staff on best practices for customer engagement and sales techniques.
Education
BBA
Skills
Strategic planning and execution
Strategic planning
Process optimization
Operations oversight
Strategic execution
Timeline
Director of Operations
Berglund Automottive Group
10.2021 - 04.2026Read More
General Manager
Berglund Automotive Group
06.2001 - 10.2021Read More
Sales Associate and Sales Manager
Berglund Automotive Group
05.1990 - 11.2001Read More
Radford University
BBA
Read More