- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
Stephen Wayne
Richmond,VA
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
2023
2023
years of professional experience
Work History
Server Manager
Raucci Restaurants
11.2013 - 03.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Banquet and Fine Dining Server
Downtown Grille
03.2011 - 08.2013
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Streamlined service processes through effective communication with event managers, chefs, and other staff members involved in executing events successfully.
Bartender
Tunnicliff Inn
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Fine Dining Server
Turning Stone Casino
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Education
Bachelor of Arts - Theater
Virginia Intermont
Bristol, VASkills
- Server virtualization
- Guest experience optimization
- Dining room logistics
- Performance tuning
Interests
Timeline
Server Manager
Raucci Restaurants
11.2013 - 03.2022
Banquet and Fine Dining Server
Downtown Grille
03.2011 - 08.2013
Bartender
Tunnicliff Inn
Fine Dining Server
Turning Stone Casino
Bachelor of Arts - Theater
Virginia Intermont
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