Stephen Williams
Lorton
Summary
Accomplished Security Director with extensive experience in developing and executing security strategies that enhance organizational safety. Expertise in designing security protocols, conducting risk assessments, and formulating emergency response plans. Proven ability to lead diverse teams and promote a culture of security compliance and awareness. Committed to identifying vulnerabilities and implementing effective solutions to mitigate risks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Director
Joffe Emergency Services | Sidwell Friends School-Washington, DC
10.2023 - Current
- Manage & Supervise the day to day security operations of an assigned Client Site
- Manage a team of Security Professionals and provide training, coaching, development and support.
- Payroll Support, Scheduling and Timesheets review / eliminating, reducing and managing non-billable overtime
- Ensure the Client Site is provided with high quality security services to protect people and property.
- Build, improve and maintain effective relationships with both client and employees
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
- Ensure all required reporting and contract compliance requirements are met
- Handle any escalated security issues or emergency situations appropriately and ensure the client and security division director is notified
- Supports Joffe management with the development and implementation of departmental goals, objectives, and priorities
- Enforces, recommends and administers policies and procedures
- Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures and allocates resources accordingly
Operations Manager
Joffe Emergency Services | Sidwell Friends School-Washington, DC
08.2023 - 10.2023
- Interview and hire qualified applicants for open post positions
- Manage post schedules to ensure adequate coverage
- Maintain communication with Security Professionals, resolving issues promptly
- Manage overtime by scheduling effectively and making hiring decisions
- Administer disciplinary and coaching actions when necessary
Site Supervisor
Joffe Emergency Services|Sidwell Friends School-Washington, DC
07.2022 - 08.2023
- Supervising and coordinating the delivery of quality services on site.
- Supervising the staff on site, providing coaching, recognition, and discipline within the approved empowerment range.
- Communicating the staffing needs on site to Account Manager or Operations Manager.
- Assuring that the officers receive appropriate training, developing them in both technical and professional skills.
- Assisting the Manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).
- Assuring that the employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager.
Command Center Operator
Joffe Emergency Services|Sidwell Friends School-Washington, DC
03.2022 - 07.2022
- Process and forward information from incoming calls and logs shift activity of various officers and situations around site.
- Monitor physical security systems and coordinates response to safety/security issues around client property.
- Dispatch security personnel to respond to incidents and facilitates and relays information during all emergencies to proper emergency personnel.
- Perform various administrative tasks as assigned and directed by Account Manager to include; assisting with security projects, access control badging, performing calls for service for maintenance issues around premises and supervising and managing subordinate security staff on shift.
Shift Supervisor
Joffe Emergency Services/Sidwell Friends School-Washington, DC
02.2021 - 03.2022
- Detect crimes on the campus grounds, write incident reports.
- Patrol parking garage and issue citations, report any criminal activity, vandalism to vehicles.
- Monitor a sitting post and assist visitor, staff, and students with various needs during shift.
- Provide safety escorts with staff members as they make deposits of checks and money to the accounting department from another building.
- Perform building, floor checks prior to class session each day and unsecured all classrooms.
- Perform exterior of my assigned building and call in the checks via two-way radio.
- Provide medical assistance by performing CPR and use of the AED machine when it is warranted in the event of a serious medical emergency.
Security Supervisor
G4S Solutions/Reston Hospital-Reston, VA
07.2019 - 03.2021
- Assisted with emergency situations including providing safe landing zones for helicopters.
- Respond to emergencies which may involve combative patients.
- De-escalated potentially violent situations.
- Wrote highly detailed grammatically accurate security reports.
- Executed emergency procedures in a highly efficient manner.
- Maintained a reputation for customer service excellence.
- CPI Training In self defense.
Security Officer
The Metropolitan Museum of Art-New York, NY
01.2019 - 08.2019
- Direct and informs visitors, so must be able to interact well with others as it is a consumer-service-oriented position.
- Monitors the surveillance systems such as the CCTV system.
- Directs traffic and wayfinding for visitors, helps lost children, and provide crowd control and security for all major museum events.
- Be able to expertly handle emergencies and to report any hazardous conditions or irregularities to the appropriate personnel.
Security Officer Lead
The Madison Square Garden Company-New York, NY
10.2017 - 08.2019
- Ambassador for indoor and outdoor concerts, festivals, sporting games, automotive auctions, corporate parties.
- Screen patrons during ingress via bag searching technique, hand wander metal detector, ID verification scanner.
- Protect players, staff and venue ownership group assets by watching for security breaches at vital checkpoints.
- Regulate and monitor credentials of everyone for specific access to sensitive location areas throughout venues.
- Respond quickly to potential crowd control issues, provide escorts for unruly fans when ejections are warranted
Education
Some College - Fire Science
New Jersey City University
Jersey City, NJ09.2016
High school diploma - undefined
Morris Academy
Bronx, NY01.2008
Skills
- Behavioral health (2 years)
- Software troubleshooting (1 year)
- Supervising Experience ( 7 years)
- Security (10 years)
- Crisis management (5 years)
- Customer Service (10 years)
- Conflict Management (10 years)
- CCTV (10 years)
Certification
- Introduction to Personnel Security-CDSE May 2025 to Present Completed training on personnel security policies, clearance processes, investigations, and adjudication fundamentals.
- Introduction to Physical Security-CDSE March 2025 to Present Completed training covering physical security concepts, risk management, access control, intrusion detection systems, and facility protection measures.
- Active Shooter Awareness- CDSE March 2025 to Present Completed training on recognizing potential indicators, response strategies, and survival actions during active shooter incidents, with emphasis on preparedness and emergency planning.
- ICD 705-CDSE March 2025 to Present Completed training on Intelligence Community Directive (ICD) 705 requirements for the construction, accreditation, and protection of Sensitive Compartmented Information Facilities (SCIFs), including physical and technical security standards.
- IS-800.D: National Response Framework, An Introduction January 2023 to Present
- IS-700.b: An Introduction to the National Incident Management System December 2022 to Present
- IS-200.c: Basic Incident Command System for Initial Response, ICS-200 September 2022 to Present
- IS-00100.c entitled Introduction to Incident Command System, ICS-100. July 2022 to Present
- BLS for Healthcare Providers January 2023 to January 2026
- First Aid CPR AED September 2022 to September 2024
- CPI Blue Card
Timeline
Associate Director
Joffe Emergency Services | Sidwell Friends School-Washington, DC
10.2023 - Current
Operations Manager
Joffe Emergency Services | Sidwell Friends School-Washington, DC
08.2023 - 10.2023
Site Supervisor
Joffe Emergency Services|Sidwell Friends School-Washington, DC
07.2022 - 08.2023
Command Center Operator
Joffe Emergency Services|Sidwell Friends School-Washington, DC
03.2022 - 07.2022
Shift Supervisor
Joffe Emergency Services/Sidwell Friends School-Washington, DC
02.2021 - 03.2022
Security Supervisor
G4S Solutions/Reston Hospital-Reston, VA
07.2019 - 03.2021
Security Officer
The Metropolitan Museum of Art-New York, NY
01.2019 - 08.2019
Security Officer Lead
The Madison Square Garden Company-New York, NY
10.2017 - 08.2019
Some College - Fire Science
New Jersey City University
High school diploma - undefined
Morris Academy
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