Stephye Rosasco
alexandria
Summary
Assistant General Manager with 4 years of experience in food service, focusing on team management and guest services. Demonstrated success in fostering a welcoming atmosphere and enhancing associate satisfaction through strategic scheduling and support. Expertise in food safety and operational efficiency, holding certifications in ServSafe and Food Handling. Bilingual in English and Spanish, facilitating effective communication with diverse clientele.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Panera Bread
Alexandria
11.2020 - Current
- Streamlined daily operations and team scheduling to increase overall efficiency.
- Contributed to maintenance of a safe and clean work environment for staff.
- Resolved customer complaints promptly while maintaining professionalism.
- Conducted interviews with prospective candidates to assist in recruitment process.
- Prepared weekly schedules for staff based on availability and operational needs.
- Coordinated with General Manager to develop and implement strategic initiatives.
- Facilitated training and onboarding processes for new staff members.
- Compiled comprehensive reports on team performance and operational requirements.
Education
High School Diploma -
Alexandria City High School
Alexandria, VA06-2022
Associate - Criminology
Northern Virginia Community College
Annandale, VASkills
- Customer care
- Recruitment processes
- Communication skills
- Leadership abilities
- Planning strategies
- Conflict management
- Training and development
- Analytical problem solving
Certification
- Servsafe certification
- CPR Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant General Manager
Panera Bread
11.2020 - Current
High School Diploma -
Alexandria City High School
Associate - Criminology
Northern Virginia Community College
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