Sterling Thompson

• Managed daily operations and ensured compliance with security protocols.
• Coordinated training sessions for new security personnel and existing staff.
• Supervised security team to maintain effective communication and teamwork.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

• Assisted Account Managers in managing client relationships and resolving customer service issues.
• Recognized security risks to properly handle situations.
• Provided administrative support to the Account Manager team including scheduling meetings, preparing reports, and coordinating travel arrangements.
• Recruited, hired and trained new hires to optimize profitability.

• Ensured that all equipment used by the security department was properly maintained
• Investigated suspicious activity reports from staff members
• Supervised all security officers on the performance of their duties
• Managed security operations, including personnel and resources
• Performed payroll, onboarding, and scheduling for employees
• Trained staff on safety protocols, emergency response plans and security best practices
• Maintained records and documentation related to security operations.

Demonstrated adaptability by staying current on industry trends related to supervising, training officers, and applying new techniques to maintain company policy and procedures.

• Attentively monitored store and surrounding areas for signs of attempted theft by customers or employees. Collaborated with law enforcement to detain and prosecute theft perpetrators. Not limited to appearing in court hearings to provide honest and full eyewitness testimony of events.

• Rendering visual art concepts, and designing Production Company graphic logos remotely
• Developed creative design for Intuitive Truth illustration, including print materials, logos, motion graphics and video animation
• Coordinated content, designs and periodic updates to the company website.

• Create posts, pics, animation graphics, and videos on several company social media pages
• Collaborated with advertising, production, online marketing and management teams to ensure campaigns were perfectly timed
• Obtained, attributed, and wrote compelling captions and other text for photos, video, and other graphics for both print and online use.

• Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards
• Monitored physical security protection standards and building access control.Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft
• Initiated and led asset protection theft investigations following SOP.Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.

• Secured all doors in the office and main building regularly
• Detected suspicious activities and watched for criminal acts and rule infractions
• Detected and apprehended any unauthorized personnel.

• Trained all new executives and asset protection personnel
• Detected and apprehended any unauthorized personnel
• Monitored security camera system day and night to protect lives and property.

• Remedied theft issues quickly and effectively through active listening, conflict resolution
• Greeted and assisted guests by gathering information pertaining to reservations or requests
• Provided services efficiently and with high level of accuracy.