Steve Kurlton
Ashburn,VA
Summary
Strive to work the hardest in every opportunity that arises. Consistently take into consideration my peers by putting my utmost effort to the team. Work well in high stress environments and can offer new solutions in the midst of difficult situations that are presented. Enjoy large workloads and view it as a challenge. Taking on different tasks for the interest of learning new opportunities and skills.
Overview
6
6
years of professional experience
Work History
Service Advisor
Pohanka Acura
09.2023 - Current
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Averaged over 15 work orders per day
Inside Sales Representative
Empower Home Team
01.2023 - 09.2023
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Answered customers questions regarding products, prices, and availability.
- Implemented strategies to optimize successful closing of real estate transactions.
- Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within local market.
- Construct detailed meetings for million dollar homes.
- Managed 20 incoming calls and 150 out going calls per day.
Operations Manager
Pohanka automotive
08.2018 - 01.2023
- Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands. - Optimized organizational operations and facilitated decision-making by examining
- Problem-solving concepts, including quantitative methods and techniques.
- Developed and implemented daily operations plans such as delivery routes,
- Employee assignments and promotional strategies.
- Controlled daily business operations by devising and deploying short and
long-range strategies to grow profitability and accomplish objectives. - Oversee $43 million dollars in cars and equipment
Education
High school -
John Champe High School
Aldie, VA06.2016
Skills
- Inventory Control (3 years)
- Logistics (3 years)
- Operations Management (3 years)
- Payroll (1 year)
- Management (3 years)
- Time management
- Strategic Planning
- Customer Relations
Timeline
Service Advisor
Pohanka Acura
09.2023 - Current
Inside Sales Representative
Empower Home Team
01.2023 - 09.2023
Operations Manager
Pohanka automotive
08.2018 - 01.2023
High school -
John Champe High School
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