Steve Sbitan
Aldie
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in a timely manner. Meticulous leader and strategic planner with comprehensive managerial acumen. Orchestrated optimal resource utilization to handle expected operational needs. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accurate completion of each project.
Overview
20
20
years of professional experience
Work History
General Manager/Owner
Ductz of North Alexandria/Central Fairfax
03.2009 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maintained confidentiality on company clients and business contracts and compensation rates.
- Managed vendor relationships, negotiating contracts for optimal pricing and servicing.
- Negotiated, prepared, and signed contracts with clients.
- Developed proposals, contracts and pricing for targeted accounts.
- Employee payroll management with Quickbooks online.
- Accounts receivables/payables.
Supervisor
Costco
09.2004 - 04.2007
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
High School Diploma -
Broad Run High School
Ashburn, VA06-2003
Skills
- Leadership and team building
- Small business operations
- Training and mentoring
- Problem resolution
- Operations management
- Business management
- Financial management
- Project estimating
- Analytical thinking
- Cost reduction
- Verbal and written communication
- Administrative skills
Languages
Arabic
Professional Working
Timeline
General Manager/Owner
Ductz of North Alexandria/Central Fairfax
03.2009 - Current
Supervisor
Costco
09.2004 - 04.2007
High School Diploma -
Broad Run High School
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