Steven Brinn
Rockville
Summary
Dynamic professional with extensive experience in account management and collaboration within cross-functional teams. Known for strategic thinking and effective communication, consistently delivering tailored solutions that enhance customer satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Strategic Account Representative
Fastenal Company
Ashland
02.2021 - Current
- Managed key accounts by developing strong client relationships and understanding needs.
- Collaborated with internal teams to deliver customized solutions for clients.
- Facilitated communication between clients and internal teams to resolve issues promptly.
- Prepared presentations to demonstrate product value proposition to customers.
- Utilized CRM software to track account status and maintain accurate records.
- Developed relationships with international clients to increase market presence.
General Manager
Fastenal Company
Richmond
05.2017 - 01.2021
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure smooth operations.
- Developed and nurtured long-term customer relationships through proactive account management, enhancing customer satisfaction and retention.
- Delegated work to staff, setting priorities and goals.
Sales Representative
Fastenal Company
Ashland
10.2014 - 04.2017
- Developed strong customer relationships through effective communication and support.
- Assisted customers in product selection to meet their specific needs.
Education
Bachelor of Science - Economics
Virginia Commonwealth University
Richmond, VA08-2016
Skills
- Account management
- Customer relationship management
- Sales strategy development
- Tailored solutions
- Strategic planning
- CRM software usage
- Presentation skills
Timeline
Strategic Account Representative
Fastenal Company
02.2021 - Current
General Manager
Fastenal Company
05.2017 - 01.2021
Sales Representative
Fastenal Company
10.2014 - 04.2017
Bachelor of Science - Economics
Virginia Commonwealth University