Art
Steven Harvey
Norfolk,VA
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Offering strong foundation in visual storytelling and creativity, with eagerness to learn and grow in this field. Brings understanding of lighting principles and digital photography techniques. Ready to use and develop skills in composition and photo editing. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
IBEX Global
Norfolk, VA
10.2024 - Current
- Resolves over 40 customer complaints daily with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
MAP Communications
Chesapeake, Virginia
05.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from over 150 callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Arts - Digital Photography
Southern New Hampshire University
Hooksett, NH 07.2024 - Current
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Critical thinking
Problem resolution
Microsoft Office Suite
Team development
Decision-making
Adobe lightroom experience
Adobe creative suite
Interests
Photography
Marketing
Mentoring
Travel
Timeline
Customer Service Representative
IBEX Global
10.2024 - Current
Associate of Arts - Digital Photography
Southern New Hampshire University
07.2024 - Current
Receptionist
MAP Communications
05.2022 - 10.2024
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