Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

STEVEN HARVEY

Norfolk

Summary

Dynamic customer service professional with experience at IBEX Global, skilled in conflict resolution and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and relationship building. Recognized for training new staff and managing sensitive situations with empathy, ensuring clarity and support for clients in challenging circumstances.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

IBEX Global
10.2022 - Current
  • Assisted in resolving billing issues, ensuring clarity and satisfaction for patients.
  • Educated patients on insurance processes and coverage options to enhance understanding.
  • Collaborated with healthcare professionals to address patient concerns promptly.
  • Trained new staff on customer service protocols and system navigation techniques.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Virtual Assistant

MAP Communications
05.2021 - 10.2022
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Assisted coworkers and staff members with special tasks on daily basis.

Site Ambassador

Workplace Architects
06.2020 - 08.2020
  • Helped Build two outdoor sites to reintegrate people in public and social spaces.
  • Facilitated activities to engaged the community
  • Provided Resource information to local non-profits and local businesses


Education

Bachelor of Arts - Digital Photography

Southern New Hampshire University
Hooksett, NH
01-2026

Skills

  • Critical thinking
  • Customer service
  • Active listening
  • Relationship building
  • Conflict resolution
  • HIPAA compliance
  • Patient confidentiality
  • Empathy and patience
  • Strong interpersonal skills
  • Verbal and written communication

Interests

  • Photography
  • Music
  • Mindfulness Practices
  • Volunteer Work
  • Youth Development Programs
  • Historical Exploration
  • Road Trips

Timeline

Customer Service Representative

IBEX Global
10.2022 - Current

Virtual Assistant

MAP Communications
05.2021 - 10.2022

Site Ambassador

Workplace Architects
06.2020 - 08.2020

Bachelor of Arts - Digital Photography

Southern New Hampshire University

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STEVEN HARVEY