Steven Martinez
Arlington
Summary
Efficient and proactive professional in hospitality support roles with a track record of high productivity and accuracy. Expertise in inventory management, customer service, and ensuring seamless operations. Exceptional team player with strong communication skills and adaptability for positive guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Runner/Server/Barback
Patsy's American
04.2024 - Current
- Greeted guests with friendliness and professionalism.
- Assisted in training new staff members on restaurant operations and procedures.
- Made friendly conversation with customers to provide enjoyable bar experience.
Receptions
FLIK Hospitality
10.2024 - 12.2024
- Showcased proficiency in using company-specific software tools for efficient tracking and resolution of account exceptions.
- Consistently met performance metrics for accuracy, timeliness, and quality while handling high volumes of transactions.
- Maintained strong relationships with clients, addressing concerns and providing timely resolutions to issues.
- Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.
Server
Cuba Libre Restaurant & Rum Bar
01.2023 - 06.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/Waiter
Uncle Julio's
08.2022 - 11.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Waiter/Cashier
Nandos
03.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Executed proper techniques when preparing menu item ingredients.
Parks and Recreation
T.E.A.M
02.2019 - 03.2020
- Maintained a safe environment for recreational activities by enforcing safety rules and regulations.
- Coordinated and supervised recreational activities for participants of all ages.
Education
College in Architecture / Buisness -
Northern Virginia Community College
Alexandria, VA10.2024
Skills
- Restaurant experience
- Serving Experience
- Cashiering
- Serving
- Communication skills
- Food Service
- Cash register
- Organizational skills
- Food safety
- Sales
- Computer skills
- Cash handling
- Safe Food Handling
- Order Verification
- Kitchen Communication
- Valid Driver's License
- POS Systems
- Customer Service
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Flexible schedule
Certification
Drivers/Motorcycle License, 08/01/23, 01/31/31
Education
Alexandria, VA
Contact
Arlington, VA 22204
Languages
Spanish
Native or Bilingual
Timeline
Receptions
FLIK Hospitality
10.2024 - 12.2024
Food Runner/Server/Barback
Patsy's American
04.2024 - Current
Server
Cuba Libre Restaurant & Rum Bar
01.2023 - 06.2023
Server/Waiter
Uncle Julio's
08.2022 - 11.2022
Waiter/Cashier
Nandos
03.2022 - 08.2022
Parks and Recreation
T.E.A.M
02.2019 - 03.2020
College in Architecture / Buisness -
Northern Virginia Community College
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