Summary
Overview
Work History
Education
Skills
Timeline
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Steven McCarthy

Haymarket

Summary

Experienced customer service professional with proficiency in handling client interactions and problem resolution. Utilizes strong communication skills and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Successfully onboarded new hires with hands on training in insurance client database and software.

Overview

6
6
years of professional experience

Work History

Customer Service Representative (Part-time)

Farmers Insurance
05.2021 - Current
  • Handled client requests under the supervision of a licensed agent.
  • Scheduled client appointments for agency owner on rate increases.
  • Communicated with other customer service representatives on system errors or document validation.
  • Coordinated with employer to design a priority task spreadsheet to organize client requests.
  • Proficient in Microsoft 365 Suite.

Warehouse Associate (Seasonal)

Amazon Warehouse
07.2020 - 02.2021
  • Stowed packages in their designated areas.
  • Used hand-held devices to scan packages in their respective areas.
  • Assisted other associates in moving heavy packages or stowing.
  • Coordinated with managers to move to other areas of the warehouse where packages were at high volume.
  • Scanning packages on assembly line in fast paced environment.
  • Directed packages to their respective conveyor belts.

Surveyor (Part-time)

Meridian Surveys Inc.
06.2019 - 08.2019
  • Handled surveying equipment to plot data points and learned short name terminology for specific data point locations.
  • Communicated with property owners on what work was being completed on their property.
  • Located and shot points with a surveying instrument on for property, pipeline, and topographic data.
  • Assisted main surveyor on job-site cleanup procedures.

Education

BS - Psychology, concentration in Cognitive neuroscience

George Mason University
Fairfax, Virginia
05.2025

Highschool Diploma - undefined

Battlefield High School
Haymarket, Virginia
01.2020

Skills

  • Strong written and verbal communication
  • Leadership
  • Critical thinking
  • Data analysis
  • Adaptability in high pressure situations
  • Executive-level decision making
  • Customer relations and retention
  • Problem solving
  • Computer and Microsoft 365 proficient
  • Payment processing
  • Scheduling
  • Staff training
  • Warehousing functions

Timeline

Customer Service Representative (Part-time)

Farmers Insurance
05.2021 - Current

Warehouse Associate (Seasonal)

Amazon Warehouse
07.2020 - 02.2021

Surveyor (Part-time)

Meridian Surveys Inc.
06.2019 - 08.2019

Highschool Diploma - undefined

Battlefield High School

BS - Psychology, concentration in Cognitive neuroscience

George Mason University

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Steven McCarthy