STEVEN MORRISON
Stafford
Summary
Dynamic, customer-focused professional with a proven ability to troubleshoot issues effectively, ensuring optimal customer satisfaction. Dedicated Customer Sales Representative consistently maintains a high level of professionalism, patience, and efficiency to minimize dissatisfaction and foster long-term customer loyalty. Committed to delivering exceptional service and resolving challenges swiftly, contributing to a positive customer experience in every interaction. Strong communication skills and a proactive approach enhance the ability to build rapport with clients and address their needs effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SALES
GEICO, Government Employees Insurance
05.2016 - Current
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
- Generated personal sales to meet or exceed established sales goals.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
Bartender
DUCLAW BREWING COMPANY
06.2011 - 05.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Was responsible for accurate alcohol numbers weekly.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Manager
CALIFORNIA PIZZA KITCHEN
01.2010 - 06.2011
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Achieved customer satisfaction rating of 96% within 12 months, exceeding corporate target.
- Handled all scheduling of fundraisers for California Pizza Kitchen.
- Responsible for scheduling of all employees.
- Placed all food and liquor orders while at the Bethesda location.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Lead Bartender
UNOS BAR AND GRILL
07.2005 - 02.2010
- Handled all liquor orders done weekly.
- Responsible for all bartender scheduling.
- Customer satisfaction was of the utmost importance.
- Defused any customer problems on a daily basis.
Lead Server
FRIDAYS
09.2001 - 06.2005
- Lead Server that helped maintain order throughout my shift by assisting with drink orders, food running and overall cleanliness of the restaurant.
Customer Service Representative
CAPITAL ONE
06.1999 - 08.2001
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided cross training to numerous staff members to insure the highest customer satisfaction as well as sales techniques that would allow them to close sales faster.
- In the top 15 companywide for overall sales in 2000.
- Properly directed inbound calls in phone queues to improve call flow.
Education
ASSOCIATE OF APPLIED SCIENCE - APPLIED SCIENCES
Catonsville Community College
Baltimore, MDSkills
- High customer service standards
- Call center management experience
- Conflict resolution proficiency
- Devoted to data integrity
- Strong problem solving ability
- Troubleshooting skills
- Telecommunications knowledge
- Proficient with Microsoft Office Suite
- Service solutions expert
- Sales training facilitation
- Sales performance metrics
Certification
Oracle Certified Associate
Accomplishments
- Exceeded corporate target for customer satisfaction for 12 months in a row at California Pizza Kitchen.
- Had the best alcohol sales for six months at Unos.
GOLD CHAIRMAN'S AWARD
RECIEVED THE HIGHEST LEVEL OF SALES ACHEIVEMENT 6 YEARS IN A ROW
Timeline
SALES
GEICO, Government Employees Insurance
05.2016 - Current
Bartender
DUCLAW BREWING COMPANY
06.2011 - 05.2016
Bar Manager
CALIFORNIA PIZZA KITCHEN
01.2010 - 06.2011
Lead Bartender
UNOS BAR AND GRILL
07.2005 - 02.2010
Lead Server
FRIDAYS
09.2001 - 06.2005
Customer Service Representative
CAPITAL ONE
06.1999 - 08.2001
ASSOCIATE OF APPLIED SCIENCE - APPLIED SCIENCES
Catonsville Community College
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