STEVEN MORRISON
Stafford
Summary
Dynamic, customer-focused professional with a proven ability to troubleshoot issues effectively, ensuring optimal customer satisfaction. Dedicated Customer Sales Representative consistently maintains a high level of professionalism, patience, and efficiency to minimize dissatisfaction and foster long-term customer loyalty. Committed to delivering exceptional service and resolving challenges swiftly, contributing to a positive customer experience in every interaction. Strong communication skills and a proactive approach enhance the ability to build rapport with clients and address their needs effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SALES
GEICO, Government Employees Insurance
Fredericksburg, VA
05.2016 - Current
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
- Generated personal sales to meet or exceed established sales goals.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
Bartender
DUCLAW BREWING COMPANY
Bowie, MD
06.2011 - 05.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Was responsible for accurate alcohol numbers weekly.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Manager
CALIFORNIA PIZZA KITCHEN
Bethesda, MD
01.2010 - 06.2011
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Achieved customer satisfaction rating of 96% within 12 months, exceeding corporate target.
- Handled all scheduling of fundraisers for California Pizza Kitchen.
- Responsible for scheduling of all employees.
- Placed all food and liquor orders while at the Bethesda location.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Lead Bartender
UNOS BAR AND GRILL
Bowie, MD
07.2005 - 02.2010
- Handled all liquor orders done weekly.
- Responsible for all bartender scheduling.
- Customer satisfaction was of the utmost importance.
- Defused any customer problems on a daily basis.
Lead Server
FRIDAYS
Greenbelt, MD
09.2001 - 06.2005
- Lead Server that helped maintain order throughout my shift by assisting with drink orders, food running and overall cleanliness of the restaurant.
Customer Service Representative
CAPITAL ONE
Fredericksburg, VA
06.1999 - 08.2001
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided cross training to numerous staff members to insure the highest customer satisfaction as well as sales techniques that would allow them to close sales faster.
- In the top 15 companywide for overall sales in 2000.
- Properly directed inbound calls in phone queues to improve call flow.
Education
ASSOCIATE OF APPLIED SCIENCE - APPLIED SCIENCES
Catonsville Community College
Baltimore, MDSkills
- High customer service standards
- Call center management experience
- Conflict resolution proficiency
- Devoted to data integrity
- Strong problem solving ability
- Troubleshooting skills
- Telecommunications knowledge
- Proficient with Microsoft Office Suite
- Service solutions expert
- Sales training facilitation
- Sales performance metrics
Certification
Oracle Certified Associate
Accomplishments
- Exceeded corporate target for customer satisfaction for 12 months in a row at California Pizza Kitchen.
- Had the best alcohol sales for six months at Unos.
GOLD CHAIRMAN'S AWARD
RECIEVED THE HIGHEST LEVEL OF SALES ACHEIVEMENT 6 YEARS IN A ROW
Timeline
SALES
GEICO, Government Employees Insurance
05.2016 - Current
Bartender
DUCLAW BREWING COMPANY
06.2011 - 05.2016
Bar Manager
CALIFORNIA PIZZA KITCHEN
01.2010 - 06.2011
Lead Bartender
UNOS BAR AND GRILL
07.2005 - 02.2010
Lead Server
FRIDAYS
09.2001 - 06.2005
Customer Service Representative
CAPITAL ONE
06.1999 - 08.2001
ASSOCIATE OF APPLIED SCIENCE - APPLIED SCIENCES
Catonsville Community College