Steven Sturlaugson
Front Royal
Summary
Dynamic Area Operations Manager at FedEx with a proven track record in enhancing service efficiency and team performance. Skilled in warehouse management and compliance, I developed impactful training programs and communication strategies, earning multiple awards for excellence. Recognized for my interpersonal skills, I drive results through effective collaboration and process improvements.
Overview
5
5
years of professional experience
Work History
Area Operations Manager
Fedex
10.2024 - Current
- Coordinated daily operations to enhance service efficiency and customer satisfaction.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Trained team members on safety protocols and standard operating procedures.
- Monitored performance metrics to ensure compliance with company standards.
- Developed training materials to support onboarding of new employees in operations role.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
Operations Manager
FedEx
11.2021 - 09.2024
- Coordinated daily operations to ensure smooth workflow and adherence to company policies.
- Implemented process improvements that enhanced efficiency across multiple departments.
- Developed scheduling plans to maximize resource allocation and minimize downtime.
- Conducted regular audits to maintain compliance with safety regulations and operational standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Package Handler Trainer
FedEx
09.2021 - 10.2021
- Developed training programs for new package handlers, enhancing onboarding efficiency.
- Implemented safety protocols, ensuring compliance with regulatory standards.
- Conducted hands-on training sessions, improving team performance and productivity.
- Monitored package handling processes, identifying areas for improvement.
Package Handler
FedEx
08.2020 - 08.2021
- Operated material handling equipment to ensure efficient package movement within the facility.
- Sorted and organized packages according to size, weight, and destination for optimal loading efficiency.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Anne Arundel Highschool
Gambrills, MD06-2018
No Degree - Computer Science
Salisbury University
Salisbury, MDAssociate - Computer Science
Frederick Community College
Frederick, MD05-2020
Skills
- Trained in Excel, Myschedule, ERMA, PSD, OVN Service, TLH Compliance and Safety Compliance
- Warehouse management
- Communication skills across Operations, ISP's, and P&D
- 12 Bravo Zulu Awards
- FY25 Facility of the Year
- July FY25 Culture Values Runner Up Drive Business Results
- Excellent interpersonal skills
Timeline
Area Operations Manager
Fedex
10.2024 - Current
Operations Manager
FedEx
11.2021 - 09.2024
Package Handler Trainer
FedEx
09.2021 - 10.2021
Package Handler
FedEx
08.2020 - 08.2021
High School Diploma -
Anne Arundel Highschool
No Degree - Computer Science
Salisbury University
Associate - Computer Science
Frederick Community College
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