Steven White

• Counted and documented opening and closing cash amounts daily.
• Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
• Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
• Kept shop neat, professional and welcoming to guests of different backgrounds.
• Consulted with clients to assess personal style preferences and unique needs.
• Resolved guest complaints about service or style.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Stayed up-to-date with current trends in men's grooming by participating in industry events, conferences, and training sessions.
• Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left barbershop feeling satisfied with their experience.
• Answered over 30 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

• Maintained regular client list and successfully handled walk-in customers.
• Managed shop administration with attention to detail, including scheduling, ordering and customer service.
• Completed full and partial shaves with clippers and standard and straight razors.
• Incorporated advanced barbering techniques to achieve desired results while minimizing discomfort or irritation for clients.
• Promoted business with effective sales and marketing strategies.
• Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
• Answered incoming telephone calls and scheduled appointments for clients.
• Counted and documented opening and closing cash amounts daily.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

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• Answered over 30 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.