STEVERLY ANTHONY
Herndon
Summary
Highly enthusiastic customer service oriented professional with a passion for uplifting individuals and ensuring they receive the proper care necessary to provide a safe and encouraging environment. Eager to learn with a proven background working in a fast paced environment.
Overview
13
13
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
01.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Life Enrichment Director
Greatfalls Assistant Living
06.2020 - Current
- Develop life skills activities tailored to each resident’s need and abilities
- Engage residents in life skills/ activities throughout the day and evening
- Work with individuals with memory impaired seniors
- Assist resident with daily care
- Motivate and encourage residents
- Responsible for creating weekly and monthly schedules for activities and staff
- Engage in several administrative tasks
Support Agent
AT&T
03.2019 - 01.2022
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Streamlined support processes for increased efficiency and faster response times.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Identified trends in support inquiries, suggesting improvements to product features or documentation.
- Created clear and concise user guides that improved customer self-service capabilities.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Maintained extensive knowledge of competitors' offerings and relevant industry news enabling well-informed recommendations for customers on how best to address their support requirements.
DSP/AMAP
Sinergia
04.2019 - 02.2020
- Maintained accurate case management reports
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Administered daily medications
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards
Nursing Aide/Home Attendant
Freedom Care
06.2018 - 02.2020
- Prepare meals for elderly client on a daily basis
- Provide patient with the prescribed medicine at the designated time
- Escort patient to doctor visits as well as pharmacy
- Log information detailing date and time when patient receive medicine
Supervisor
Instacart
06.2018 - 04.2019
- Oversaw scheduling for staff of 8 individuals
- Trained all new hires in regards of policy’s and procedures
- Observed team members assigned to their designated sections
- Utilized online app to shop for customers, create scheduling, and communicate with customers and team
Supervisor
Whole foods
09.2016 - 05.2017
- Created schedules for 10-15 employees on a weekly basis
- Logged inventory on items and money on a weekly basis
- Provided training for newly employees on multiple work areas
- Addressed uniform infractions and proper organizational methods
Barista/ Supervisor
Starbucks
06.2012 - 08.2016
- Assessed customer needs and responded to questions
- Organized weekly sales reports for the sales department to track product success
- Cross-trained and provided back-up for other customer service representatives
- Observed and follow sanitation, health, and safety standards in work areas
- Operated POS machine
Education
Bachelor’s Degree - early childhood education
Purdue Global University
12.2022
High School Diploma - Nursing
James Adam High School
Bronx, NY12.2012
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Audit compliance
- Retail theft investigations
- Microsoft office
Educationcertificates
- Purdue Global University, Bachelor’s Degree in early childhood education, 05/01/22
- Sinergia, Approved Medication Administration Personnel, 2019
- Sinergia, OSHA Healthcare, 2019
- Food Safety Certificate, 2017
- James Adam High School, High School Diploma in Nursing, 2012
Timeline
Security Supervisor
Allied Universal Security Services
01.2021 - Current
Life Enrichment Director
Greatfalls Assistant Living
06.2020 - Current
DSP/AMAP
Sinergia
04.2019 - 02.2020
Support Agent
AT&T
03.2019 - 01.2022
Nursing Aide/Home Attendant
Freedom Care
06.2018 - 02.2020
Supervisor
Instacart
06.2018 - 04.2019
Supervisor
Whole foods
09.2016 - 05.2017
Barista/ Supervisor
Starbucks
06.2012 - 08.2016
Bachelor’s Degree - early childhood education
Purdue Global University
High School Diploma - Nursing
James Adam High School
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