Subhechhaya "Sue" Shrestha
Vienna
Summary
Results-driven software development professional with over 14 years of experience in SaaS and PaaS across diverse sectors, including analytics, identity, security, and banking. Expertise includes business intelligence, identity governance, data analysis, system integration, and process improvement initiatives, supported by a strong foundation in cloud infrastructure engineering and delivery. Proven ability to lead mid- to large-scale FinOps programs that have achieved substantial cost savings of up to 40% on cloud expenditures. Recognized for exceptional analytical, presentation, communication, and interpersonal skills, along with a talent for quickly adapting to new technologies and business environments while fostering effective collaboration within teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Technical Program Management
Saviynt Inc.
LA, CA
11.2020 - Current
- Programs manage multiple large programs related to major Infrastructure improvements, cost optimization initiatives, Cloud computing projects to support and improve both application and infrastructure saving millions in infrastructure cost and providing high scalable platforms
- Actively working on FedRAMP High ATO (Authorization to Operate) audit to meet the comprehensive security assessment. This covers tracking and completing all the NIST Rev5 controls.
- Hired and coached multiple technical program managers (TPMs) to run different critical programs across the software Research and development
- Formalized multiple new initiatives to help implement and roll it out to better improve the software delivery to all cloud platforms (AWS, Azure and GovCloud) customers and partners
- Delivering major software releases along with hotfixes with my supervision based on release calendar and formalizing any external release strategy communication
- Managing different phases of feature delivery lifecycle along with owning customer validation and feedback from Early access features to improve the product before it’s General Availability (GA)
- Initiated multiple new processes and received buy ins from different stakeholders to roll it out across the company. This included automating many manual works like handling Change Management (CM) to track the scope change with right approval and intake to avoid scope creep and drive transparency
- Implemented a new framework to track and manage customer enhancement by formalizing dashboards and having biweekly checkpoints with customer office as well as product office. Used different tools like Aha, Jira, Confluence, Fresh service Asana, etc. to accomplish this.
- Managed multiple critical security initiatives like OS CIS hardening, update the k8s secret with a unique GIT key etc. as part of Saviynt security hardening
- Hands on experience with Generative AI powered products and services like Amazon Q for data analysis and decision making
Technical Sr Program Manager
MicroStrategy
Tysons Corner, VA
05.2016 - 11.2020
- Conducted customer onsite feature presentations and demonstrated how it works to gather positive and Negative feedback as part of the Early Adopter Programs with customers. This resulted in multiple customers opting to upgrade to latest and adopting the early adoption.
- Built Dashboards/ dossiers to help analyze the data and share the KPIs to the team as well as C-suite executives on a regular basis to highlight initiative updates
- Started the process to organize regular Scrum ceremonies (Daily Stand up, Planning, Iteration Review and Retrospective) with cross-functional teams in US and China
- Managed as a Scrum Lead for the teams working in Big Data, Physical Gateway- Digital Identity Badge and Data Connector/ Gateways by making sure the teams follow best Agile Practices and tracking the development in Rally and Confluence
- Worked with multiple Third-party vendors / Partners to help with decision making by creating RFP, reviewing RFQ to confirm the procurement
- Single handedly created a new project for Federated Analytics, gathered customer use cases and helped the product management team build the roadmap based on the customer feedback and market analysis
- Compiled White Paper on multiple new advanced technology research such as Snowflake, Impala and Hadoop Platform which was shared with everyone in Tech to help invest in enhancing MicroStrategy’s connection and performance with these Data sources
- Provided several trainings around Agile Best Practices along with Upgrades and Customer Empathy Knowledge sharing to Tech members as well as consultants
Scrum Master/ Sr. Business System Analyst
Capital One
McLean, VA
01.2015 - 05.2016
- Work in a true agile environment with multiple teams assisting them to be successful and deliver on timely manner by following SBOK Guide
- Facilitate several agile ceremonies such as Stand up, Grooming, Retro and Planning to have the team work progressively and improve in every sprint
- Worked to reduce JQLs for reporting purpose as well as to track the daily work
- Clear understanding of fraud decision engines such as Feedzai Bank Transaction, In clearing, Pega, etc.
- Coach the team in all the best practices of Agile and make them understand how it affects the team’s delivery
- Built the User interface of Alert Management System by building the customer details, transaction details and disposition details in Pega
- Worked on adding the SSO feature in Pega making it easy for the users to login the application and also tracking the time they have been logged in the system.
- Researched on multiple API stories and assisted in developing new APIs as well as updating one
Business System Analyst
Barclay’s
Wilmington, DE
11.2013 - 01.2015
- Build a strong relationship with the client group (internal and external) to understand, document, and deliver the analytical and required reporting solutions
- Represented the team at the Scrum of Scrum (S2) to discuss the work, confirm on any dependencies and address the next steps with the team
- Developed Use case diagrams by analyzing the business process followed by Class diagrams, Activity diagrams and Collaboration diagrams in UML
- Used MS-Visio to draw data flow diagrams, process flow diagrams, and network diagrams. Used MS Project for developing schedules using Gantt charts
Business Analyst
Asta CRS Inc
Ashburn, VA
10.2010 - 11.2013
- Extensively worked on data analysis and report creation using Tibco Spotfire, MicroStrategy and other BI tools
- Assisted the Project Manager in creation of WBS, WBS dictionary, Project Scope Statement & Project Charter using MS Project
Education
Master’s in business administration (MBA) - IT Management
Strayer University
VABachelor of Science - Finance and Business Admin
Minnesota State University Moorhead
MNSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Program management
- Budget control
- Process improvement
- Vendor relationship management
Accomplishments
- Saved millions in Cost Saving initiatives to control cost for the company
- Earned SPOT Awards and MVP recognition throughout my career
- Customer and Partner recognitions
Certification
- CSM (Certified Scrum Master)
- Professional Development Unit (PDU) hours completed for PMP course
Timeline
Director, Technical Program Management
Saviynt Inc.
11.2020 - Current
Technical Sr Program Manager
MicroStrategy
05.2016 - 11.2020
Scrum Master/ Sr. Business System Analyst
Capital One
01.2015 - 05.2016
Business System Analyst
Barclay’s
11.2013 - 01.2015
Business Analyst
Asta CRS Inc
10.2010 - 11.2013
Bachelor of Science - Finance and Business Admin
Minnesota State University Moorhead
Master’s in business administration (MBA) - IT Management
Strayer University