Sudha S Veeraraghavan
Quality Analyst
Sterling
Summary
Dynamic Quality Assurance leader with extensive experience driving testing initiatives and production support. Expertise in managing cross-functional teams, developing test strategies, and implementing automation frameworks, ensuring compliance and data integrity across various domains including healthcare and e-commerce.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Functional Test Lead, SME
Accenture Federal Services
Fairfax
06.2019 - 05.2026
- Led functional testing initiatives as a Test Lead and Subject Matter Expert in Plan Management and Automatic Re-Enrollment.
- Test lead for Accenture Federal Services working Healthcare.Gov project for the Future enhancements and for responsible Production Support.
- Led testing and troubleshooting of HL7 messages to ensure compliance and data integrity.
- Supported External teams for HL7 protocols for seamless integration of hospital and third-party systems.
- Functional, Automation and Backend testing using JUnit 5, TestNG, CYPRESS, and POSTMAN for API testing.
- Performed batch job testing for bulk automatic re-enrollment processes to ensure system functionality. for Open Enrollment (BAR)
- Collaborated with team to document bugs while developing detailed test plans and estimating timelines for achieving testing goals.
- Regression test plan for Automation and Manual testing.
- Leading and participating in daily smoke testing for Eligibility and Enrollment.
- Working through multiple Environments to ensure a bug free product.
- Validated XML data in the MarkLogic database to ensure accuracy and integrity.
- While adopting FHIR (Fast Healthcare Interoperability Resources) for more flexible data.
- Delivered production support and documented procedures for implementing hotfixes, ensuring timely resolution of issues.
- Environment: MS Azure, Mark Logic, MS Office 2016, XML, JIRA, QC ALM, .NET 4.5, Microsoft Windows 10.
Lead QA with UAT Coordinator
U.S Department of State
Washington
08.2018 - 04.2019
- Led mock UAT and full UAT testing for teams new to the mission, ensuring comprehensive understanding of processes.
- Conducted test plan sessions to refine user stories for effective planning.
- Led product sessions with USAID and documented requirements as user stories.
- Used agile estimation techniques to help the team and program Test Plans, Product Mapping, End to End Testing Process diagrams.
- Proactively identified and implemented improvements to enhance internal team processes.
- Supported USAID's mission to drive international development by contributing to project initiatives.
- Environment: MS Azure, MS SQL Server 2017, MS Office 2016, Microsoft Dev Ops, XML, Microsoft Visual Studio 2017, Microsoft .NET 4.5, Microsoft Windows 10, Microsoft Windows Server 2012.
QA Off-shore and Onsite Lead and Project coordinator
In house Project
Herndon
08.2016 - 07.2018
- Led onsite testing efforts for application, implementing various QA and testing processes to ensure quality standards.
- Monitored and controlled offshore workload, providing detailed reports to ensure alignment with project timelines.
- Following Agile processes for the testing and deployment.
- Conducted QA and CMMI audits, developing new QA processes to enhance compliance and testing efficiency.
- Creating, Coordinating and Executing both Manual and automation test processes.
- Worked with Developers to Identify and quantify the User stories, Acceptance Criteria, and Exit Criteria.
- Attend Change Control Board to analyze the issues and assign and prioritize Change Requests & Bugs.
- Bug Tracking & Monitoring its status and reporting to the management.
- Working with various team members and monitoring and controlling the Project milestones & deliverables.
- Responsible for Dashboard maintenance of the Bugs and issues, reporting to appropriate stakeholders.
- Helping Development team to understand the issue and finding Root Cause Analysis.
- Responsible for conducting System Test, Integration Test and Regression Test for various forms and releases.
- Interacted with IRS for Application to Application (ATA) testing which is a User Acceptance Testing.
- Conducted comprehensive testing on mobile applications to ensure functionality and performance.
- Creating and maintaining all Test Artifacts.
- Following SEI CMM Level 2 change management process.
- Executed regression test cases to ensure that code change does not affect the other functionalities.
- Environment: AWS, MySQL, MS SQL Server 2014, HTML, XML, ASP.NET, Dot net Framework 4.0, MS Office, JIRA, SharePoint, MS Project 2016, Visio 2013.
Onsite Test Lead and UAT tester
Thompson Reuters
Eagan
02.2015 - 12.2015
- Performance Console relates to the Customer Leads, Alert notifications and calls for the Lawyer Directory.
- Video Revamp relates to Promoting Lawyers using visual media.
- Insight Redesign relates to the trending of Customer Satisfactions and its Metrics.
- Call Tracking Optimizations relates to Initial Response to 1-800 numbers & redirecting to the Lawyers.
- New Projects to improve the efficiency of existing systems by Creating the dynamic web pages & Contents for countries like UK & Canada and in Spanish for South American customers.
- Conducted testing on current development and existing workflows, created project artifacts, and managed end-to-end testing and deliverables.
- Facilitated communication between onsite teams in Minnesota and California, and offshore teams in Bangalore, India.
- Led offshore testing team to ensure effective project execution and alignment with project goals.
- Monitored and distributed workload based on project milestones.
- Creating High Level Test Strategy for projects and Test Plan & Scripts for the sprint.
- Planning and delivering all QA artifacts and QA Deliverables.
- Coordination between the Testing team in India and the Project and development team in Eagan USA.
- Leading the test team and being the QA Face for multiple projects for Monitoring and Maintenance planning.
- Performing E2E testing and submitting the Test Execution reports.
- Coordination between the QA and the UAT Team and Monitoring defects and Its Management.
- Providing Test Scripts for smoke and Regression testing for the Automation team in the US.
- Monitoring the Defects raised by the Offshore Team and its status and following up with the respective teams for each sprint.
- Environment/Tools Used: Jira, HP ALM 11, QTP, Version One, TFS, Oracle SQL SERVER, Agile & Waterfall methodology.
UAT Tester and Dashboard Test Lead
Scholarship America
Saint Peter’s
02.2014 - 12.2014
- Tested multiple scholarship sites, ensuring proper workflow and accurate notification triggers for scholarship disbursement to institutions.
- Conducted workflow testing at various levels to ensure functionality.
- Validated notifications sent to multiple parties after meeting criteria.
- Confirmed the timely delivery of scholarships to institutions on specified dates and times.
- Verified proper construction of website content using Kentico CMS.
- Led team, communicating project status updates to the product team.
- Environment/Tools Used: TFS with database in Azure, Kentico CMS Desk, MS SQL 2012, Agile Methodology.
SSRS QA and Data Analyst
RCIS (Wells Fargo)
Anoka
08.2013 - 02.2014
- This Project Involves migration of the 'Insurance Forms' from Crystal Reports format to SSRS (SQL Server Reporting Service) Format.
- Converted Crystal reports forms to SSRS version while maintaining DSSH standards for insurance forms.
- Tested individual forms and data population from actual policies in legacy and SSRS formats.
- Executed functional, integration, development, and system platform testing to ensure quality and performance.
- Executed web service tests to ensure proper integration of forms.
- Also performing the integration and functional testing of the web service Platform.
- Extensively used SQL to retrieve the suitable data from database and validate the data quality.
- Wrote SQL queries for database verification and validation of tables which were loaded through ETL process.
- Collaborated with business analyst, developers, and tech leads to clarify project requirements.
- Attending Requirements Gatherings sessions with BA and product owners and forms design Update meetings with the SSRS Technical & development Team.
- Coordinated release planning and organized user acceptance testing demonstrations to validate functionality and gather end-user feedback.
- Used HP QC ALM for Manual Testing and HP QTP for Automation and exploratory testing.
- Performed Regression and Helped the UAT team where the team is real world end User like Insurance agents.
CRM QA Analyst
Wells Fargo
Minneapolis
09.2012 - 07.2013
- Conducted UI testing, integration testing, extended regression testing, and UAT testing of the application.
- Reviewed business requirements and prepared test plans, test cases, and test scripts for all Scrum release Sprints.
- Migrated and integrated SharePoint data from A+ CRM to MS Dynamics, testing individual modules and final integrated data.
- Performed testing with Outlook CRM integration.
- Performed integration testing, system testing, smoke testing and ad-hoc testing.
- Conducted defect analysis and led triage meetings to address and prioritize testing issues.
- Facilitated discussions with Change Control Board to prioritize change requests and finalize their statuses.
- Review and analysis of Stories in story jam with Business Analyst, Technical architect, developers and project Managers.
- Environment/Tools Used: HP ALM 11, SharePoint 2010, Team Foundation Server, VBScript, MS Office 2010, MS SQL Server 2008, Agile Methodology, version one.
Data and QA Analyst
Toshiba
San Jose
06.2010 - 09.2011
- Prepared test cases for various application modules based on requirements and user guide using Excel and Word to ensure comprehensive testing coverage.
- Generated test scenarios, test cases and test data.
- Executed test plans to validate software functionality., created bug reports.
- Performed manual testing on different modules of the application.
- Developed testing strategies for Internet application.
- Conducted installation and cross-platform testing of Internet Configuration Wizard application (Visual Basic 6.0, various Windows platforms) to ensure compatibility and functionality.
- Used Quality Center for logging defects.
- Worked with business analysts, developers and content department to resolve issues.
- Generated detailed inventory management reports for analysis to enhance inventory tracking and decision-making.
- Environment/Tools Used: HP Quality Center 9.5, MS-Excel, MS-Word, Windows XP, Visual Basic 6.0, SQL Server 2005.
Education
Bachelor of Arts - Economics And Commerce
Osmania University
Hyderabad, Teslangana, India05-1999
Skills
- Automated Testing
- Quality Assurance Tools
- JUnit 5
- TestNG
- Cucumber (BDD)
- POSTMAN APIs
- SOAP
- Selenium IDE
- Web Driver
- Functionality Testing
- Manual Testing
- Mobile Application Testing
- Usability Testing
- Black Box Testing
- White Box Testing
- Exploratory Testing
- Integration Testing
- Component Testing
- Module Testing
- Boundary Value Analysis
- Performance Testing
- Negative Testing
- State Transition Testing
- System Transition Testing
- Test Case Reviews
- Test Data Reviews
- Agile methodology Project Management
- Agile methodology
- Scrum
- Testing Life Cycle
- Jira
- TFS 2012
- HP ALM
- HP ALM
- Test Management Tools
- Project Management Tools
- VSTS
- Microsoft Azure
- AWS
- SQL Server 2014
- SQL Server 2012
- MySQL
- JavaScript
- Windows operating systems
- MS-Word
- Excel
- Access
- Microsoft Project 2016
- Microsoft Project 2013
- Visio 2013
- VersionOne
- Version Control Systems
- Microsoft Dynamics (CRM)
- SharePoint 2011
- CRM Testing
- Collaboration Tools
- Business Process Testing
- Jira Kanban
- SharePoint
- Microsoft Team Foundation Server
- Jira Kanban
- SharePoint
- Microsoft Team Foundation Server
Certification
OFAC 051 Section 508 Standards for Applications
Timeline
Functional Test Lead, SME
Accenture Federal Services
06.2019 - 05.2026
Lead QA with UAT Coordinator
U.S Department of State
08.2018 - 04.2019
QA Off-shore and Onsite Lead and Project coordinator
In house Project
08.2016 - 07.2018
Onsite Test Lead and UAT tester
Thompson Reuters
02.2015 - 12.2015
UAT Tester and Dashboard Test Lead
Scholarship America
02.2014 - 12.2014
SSRS QA and Data Analyst
RCIS (Wells Fargo)
08.2013 - 02.2014
CRM QA Analyst
Wells Fargo
09.2012 - 07.2013
Data and QA Analyst
Toshiba
06.2010 - 09.2011
Bachelor of Arts - Economics And Commerce
Osmania University