Suhaila Alokozai

• Delivered exceptional front desk service by warmly welcoming clients, managing check-ins, and addressing inquiries in a courteous and professional manner

• Managed high-volume phone lines, scheduled and confirmed appointments, and coordinated daily calendars with accuracy and efficiency

• Maintained confidential client records and ensured proper documentation in accordance with office protocols

• Provided administrative support including data entry, email correspondence, filing, and office supply management

• Created a clean, organized, and welcoming reception area, enhancing the overall client experience

• Collaborated with office staff to ensure smooth daily operations and timely communication

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.