Sujin Lee
Glen Allen
Summary
Proactive and detail-oriented professional with experience at Publix, where I excelled in fostering customer loyalty and efficiently managing tasks. Skilled in time management and team collaboration, I contributed to a positive work environment and trained new staff, significantly enhancing team productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Publix
12.2022 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Administrative Assistant
Preston Cleaners
05.2019 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associates - Computer Information
Hanyang Women’s University
Seoul, Korea02.2015
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Languages
Kore
Native or Bilingual
Timeline
Barista
Publix
12.2022 - 11.2024
Administrative Assistant
Preston Cleaners
05.2019 - 05.2020
Associates - Computer Information
Hanyang Women’s University
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