Summer Frye
Healthcare
Winchester
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Ensemble Health Partners
01.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Patient Access Representative
Valley Health
10.2021 - 12.2022
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times
Office Assistant
Lord Fairfax Community College
08.2018 - 03.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
A.A.S. - Health Information Management
Lord Fairfax Community College
Middletown, VA01.2021
A.A. - General Studies
Lord Fairfax Community College
Middletown, VA01.2017
Diploma - Healthcare Science
Triplett Career & Technical Center
Mt. Jackson, VA01.2010
Skills
Medical terminology expertise
Documentation accuracy
Front desk operations
Data entry proficiency
Exceptional communication
Healthcare software
Insurance verification
Patient registration
Patient scheduling
HIPAA compliance
Leadership & Involvement
- - Student Ambassador, LFCC (2018–Present)
- - Student Ambassador of the Year (2019–2020)
- - VCCS Student Leadership Conference (2019)
- - President, Engagement Advisory Group (2025)
- - Member, Virginia Health Information Management Association (2021–2022)
Timeline
Patient Access Specialist
Ensemble Health Partners
01.2023 - Current
Patient Access Representative
Valley Health
10.2021 - 12.2022
Office Assistant
Lord Fairfax Community College
08.2018 - 03.2021
A.A. - General Studies
Lord Fairfax Community College
Diploma - Healthcare Science
Triplett Career & Technical Center
A.A.S. - Health Information Management
Lord Fairfax Community College
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