Summer Hodson
Strasburg
Summary
Results-driven professional with exceptional customer service skills and attention to detail. Proven track record in optimizing workflows and enhancing customer satisfaction in fast-paced environments.
Detail-oriented service writer with extensive experience in customer interaction and order processing. Skilled in multitasking and maintaining accurate records, contributing to improved service standards and operational efficiency.
Professional service industry expert, ready to excel in fast-paced environment. Known for improving customer relations and streamlining service processes, leading to increased team productivity. Reliable and adaptable, recognized for fostering team collaboration and achieving goals. Skilled in diagnostics, customer communication, and time management.
Overview
12
12
years of professional experience
Work History
Service Writer
Winchester Truck Repair
Winchester, VA
03.2025 - Current
- Processed service orders efficiently, ensuring clear communication with technicians and customers.
- Maintained detailed records of service transactions and customer interactions for future reference.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into R. O. Writer database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates, while addressing concerns promptly.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Restaurant Manager
Pizza Hut
Woodstock, VA
08.2024 - 02.2025
- Oversaw daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored staff on service protocols and menu knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained schedules to ensure adequate staffing during peak hours.
- Took customer order, prepared food and delivered in curteous and timely manner
- Assisted with prep and tear down as necessary.
- Reconciled cash and credit card transactions to maintain accurate records, performed daily opening and closing shift counts.
Operator Technician
Cellofoam North America
Winchester, VA
06.2019 - 03.2024
- Operated machinery to produce foam products efficiently and safely.
- Conducted quality inspections to ensure product specifications were met consistently.
- Monitored equipment performance, identifying and resolving operational issues promptly.
- Trained new technicians on equipment operation and safety protocols effectively.
- Collaborated with team members to optimize workflow and increase overall productivity.
- Maintained accurate records of production data and equipment maintenance activities.
- Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output.
- Supported new hires in learning the job, providing guidance on proper operation techniques and safety precautions.
- Reduced waste generation through careful monitoring of material usage and implementing recycling initiatives where possible.
- Delivered exceptional results, consistently meeting or exceeding production targets while maintaining strict adherence to safety protocols.
- Operated forklift safely and efficiently to move material to machine an finished product from production line to staging area.
- Ensured all finished product was labeled properly, stored properly and loaded onto trailer per times and locations instructed.
Lead Forklift Operator
International Automotive Components
Strasburg, VA
08.2014 - 03.2019
- Operated forklifts to transport materials efficiently across production areas.
- Ensured compliance with safety protocols and maintained equipment in optimal condition.
- Led team in daily operations, optimizing workflow and productivity of warehouse activities.
- Ensured assigned assembly area maintained stocked for production at all times and removed finished products in timely manner.
- Ensured proper packaging and labeling of all finished products upon completion.
- Relieved employees for breaks and lunches as necessary while maintaining operation of assembly area to avoid any unnecessary down time in production.
- Met all daily quotas safely and efficiently while effectively delegating tasks and overseeing entire assembly area operations.
Education
No Degree - Ready To Work Program
Lord Fairfax Community College
Middletown, VA09-2005
High School Diploma -
Strasburg High School
Strasburg, VA06-2004
Skills
- Customer service
- Estimating costs
- Expert in RO Writer
- Work order processing
- Teamwork and collaboration
- Computer skills
- Product knowledge
- Professional telephone demeanor
- Service standard compliance
- Relationship building
- Teamwork
- Problem-solving skills
- Attention to detail
- Automotive industry experience
- Strong organization
- Communicating with clients
- Appointment scheduling
- Product and service sales
- Multitasking Abilities
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
Timeline
Service Writer
Winchester Truck Repair
03.2025 - Current
Restaurant Manager
Pizza Hut
08.2024 - 02.2025
Operator Technician
Cellofoam North America
06.2019 - 03.2024
Lead Forklift Operator
International Automotive Components
08.2014 - 03.2019
No Degree - Ready To Work Program
Lord Fairfax Community College
High School Diploma -
Strasburg High School