Summer Salcedo
Hampton
Summary
Quality assurance coordinator at UtiliQuest LLC with a strong record in compliance enhancement and interdepartmental collaboration. Expertise in quality control and troubleshooting, successfully documenting non-conformance issues and implementing corrective action plans. Proven ability to drive continuous improvement initiatives and ensure operational excellence.
Overview
16
16
years of professional experience
Work History
Quality Assurance Coordinator
UtiliQuest LLC
Newport News
09.2023 - Current
- Trained personnel on equipment and techniques for quality assurance, enhancing compliance with standards.
- Trained staff on quality assurance protocols and best practices for utilities services.
- Documented non-conformance issues, identified corrective action plans, tracked progress, and reported final resolution status for each issue.
- Maintained policies, procedures, and work instructions for quality and continuous improvement initiatives, ensuring alignment with best practices.
- Facilitated interdepartmental communication to foster a culture of quality awareness, improving collaboration.
Damage Prevention Specialist
UtiliQuest LLC
Newport News
01.2022 - Current
- Answered emergency calls during on-call shifts to address urgent utility location needs and minimize disruption.
- Operate different electronic detection equipment to locate and mark underground facilities within prescribed accuracy limits
- Read and interpret utility maps/prints to determine type and size of underground utilities
- Received, documented, and closed out excavation notices to ensure compliance and facilitate safe digging operations
- Provided accurate documentation for all completed locates to support project accountability and utility management
- Operate company vehicle in a safe manner and maintain professional appearance
- Follow all safety rules, guidelines, and regulations as put out by the Commonwealth of Virginia and Dycom
Groundskeeper
Norfolk Botanical Gardens
Norfolk
08.2019 - 08.2020
- Ensured high standard appearance of plants and facilities across 175+ acres, enhancing overall property aesthetics.
- Collaborated with horticulturists to promote health and vitality of plant life on the property.
- Serviced and repaired lawn care equipment, supporting daily maintenance operations.
Supervisor
East Coast Cuts Landscaping
Wilmington
05.2017 - 07.2019
- Led team of 2-5 employees, coordinating daily tasks to enhance operational flow.
- Managed daily operations, streamlining processes to maintain service quality.
- Oversaw landscaping operations, ensuring timely completion of projects within one year.
- Exhibited strong interpersonal skills while interacting with clients and employees.
Transportation Specialist
U.S. Army
Fort Bragg
11.2009 - 11.2013
- Utilized DoD mapping programs to build, modify, and update ground transportation movements across various terrains.
- Inventoried and inspected equipment assigned to unit and personnel, ensuring operational readiness.
- Delegated daily tasks to team members, enhancing workflow efficiency.
- Ensure all subordinates are present and accounted for
- Maintain all equipment allocated to my section
- Report to seniority any issues with personnel, equipment, or training activities
- Uphold and Defend The Constitution of The United States of America
Education
AA - Political Science
Cape Fear Community College
Wilmington, NC05.2016
Skills
- Quality control
- Process improvement
- Documentation management
- Safety regulation adherence
- Technology proficiency
- Effective troubleshooting
- Attention to detail
- Time management
- Cross-functional collaboration
- Interdepartmental collaboration
- Critical thinking
- Leadership
- Interdepartmental collaboration
- Quick learner
- Communication skills
Timeline
Quality Assurance Coordinator
UtiliQuest LLC
09.2023 - Current
Damage Prevention Specialist
UtiliQuest LLC
01.2022 - Current
Groundskeeper
Norfolk Botanical Gardens
08.2019 - 08.2020
Supervisor
East Coast Cuts Landscaping
05.2017 - 07.2019
Transportation Specialist
U.S. Army
11.2009 - 11.2013
AA - Political Science
Cape Fear Community College