Summer Sweet
Warrenton
Summary
Front of House Employee with extensive experience in food and beverage service at Chick Fil A and Ellie's Place. Proven track record of enhancing customer satisfaction through effective issue resolution and exceptional service. Proficient in POS systems and menu knowledge, consistently delivering prompt service to uphold quality standards. Strong communication skills and ability to thrive in high-pressure environments contribute to positive team dynamics and guest experiences.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick Fill A
Cedarville
08.2024 - Current
- Processed payments using cash registers or POS systems with accuracy and efficiency.
- Delivered guest orders to appropriate tables or take-out counter.
- Maintained cleanliness of dining area by clearing tables and sanitizing surfaces.
- Brewed and served coffee and tea, accommodating customer preferences.
- Informed customers of daily specials, menu items, and restaurant policies.
- Resolved customer complaints promptly while maintaining professionalism.
- Memorized menu to provide tailored recommendations based on customer preferences.
- Restocked napkins, condiments, and utensils in self-service areas during slow periods.
Server
Ellie's Place
Warrenton
06.2021 - Current
- Monitored customer satisfaction, swiftly addressing issues and ensuring quality service.
- Delivered food orders promptly while maintaining courteous interactions with guests.
- Trained new employees on restaurant procedures and effective service techniques.
- Collaborated with kitchen staff to guarantee timely preparation and delivery of orders.
- Maintained knowledge of menu items, promoting specials to enhance guest experience.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Ensured cleanliness of dining area by performing regular cleaning tasks.
- Handled cash transactions accurately while adhering to company policies.
Education
Bachelor of Arts - Linguistics
Cedarville University
Cedarville, OH05-2028
Bachelor of Arts - Spanish
Cedarville University
Cedarville, OH05-2028
Skills
- Customer support skills
- Dependability and professionalism
- Strong verbal communication
- Problem-solving skills
- Food and beverage service expertise
- Point of sale systems knowledge
- Menu familiarity
- Opening and closing operations
- Positive demeanor
Affiliations
- I love to play volleyball and work out at the gym with friends
- I play piano and sing.
- Musical theater is my favorite!
- I enjoy painting and reading classic novels.
Languages
Spanish
Limited
Accomplishments
- I graduated valedictorian of my high school class in 2024.
References
References available upon request.
Timeline
Front of House Employee
Chick Fill A
08.2024 - Current
Server
Ellie's Place
06.2021 - Current
Bachelor of Arts - Linguistics
Cedarville University
Bachelor of Arts - Spanish
Cedarville University
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