Summer Whitfield
Bassett
Summary
Compassionate and detail-oriented healthcare professional with over 7 years of experience in clinical support, patient care, medical office administration, and customer service. Certified in both CNA and CMA competencies, with hands-on expertise in ophthalmic procedures, insurance verification, billing, and electronic documentation. Proven ability to manage patient flow, communicate effectively with multidisciplinary teams, and maintain compliance with HIPAA regulations. Adept at multitasking in fast-paced environments, resolving issues efficiently, and fostering strong patient and team relationships. Proficient in Microsoft Office, EHR systems, and office equipment operation.
Overview
9
9
years of professional experience
Work History
Reimbursement Specialist
Piedmont Community Services
Martinsville
06.2024 - Current
- Greet clients upon arrival in a professional and friendly manner, creating a welcoming environment.
- Update client demographics and verify insurance eligibility to ensure accurate and timely processing.
- Manage client flow efficiently, handle incoming phone calls, monitor the waiting area, and resolve client concerns in a calm and professional manner.
- Collaborate with staff at the Martinsville office and across PCS locations to support smooth daily operations and teamwork.
- Assist with scheduling appointments, collecting financial data, and determining appropriate fee amounts in accordance with PCS Collections and Reimbursement policies.
- Adhere to and maintain PCS reimbursement policies and procedures to ensure compliance and consistency.
Ophthalmic Technician/Scribe
Harman Eye Center
Danville
02.2022 - 06.2024
- Take medical histories and verify information
- Perform visual function and diagnostic tests
- Collaborate with ophthalmologist about changes to a patient's visual acuity and other vision issues
- Communicate how to properly use and maintain vision assistance equipment
- Assist with inventory management
- Transcribe notes and documents related to treatment
- Assist ophthalmologist and optometrist as needed
Front Desk Receptionist
Harman Eye Center
Danville
10.2021 - 02.2022
- Greeting patients warmly when visiting the facility
- Answering any questions they may have and helping them complete required forms
- Managing large amounts of incoming calls
- Creating appointments
- Directing the calls as required and handling all queries
- Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Creating invoices and bills
- Processing insurance forms and managing vendors
- Managing inventory and placing orders as required
- Transcribing all notes and documents related to treatment
- Build sustainable relationships of trust with clients and team through open and interactive communication
- Contribute to team effort by accomplishing related results as needed
EPSU Technician
Nestle USA
Danville
10.2017 - 09.2021
- Inspect product to ensure product meets quality specifications (size, weight, length, packaging, date/time, and is free from foreign materials)
- Train employees on various equipments/production lines and sanitization techniques
Travel Trainer
Cook Out Restaurants
Danville
05.2016 - 10.2017
- Travel to train staff on proper food preparation, handling and storage
- Clean/sanitize work area and equipment
- Customer service
- Complete orders
- Cash/card balancing and open/closing store
- Assisted franchise owners with grand openings
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Education
Certified Medical Assistant -
Patrick & Henry Community College
Martinsville, VA05-2025
Licensed Certified Nursing Assistant -
Danville Community College
Danville, VA02-2022
Graduate -
George Washington High School
05.2016
Skills
- Patient Care & Vital Signs Monitoring
- Clinical Documentation & Medical Terminology
- Insurance Verification (Medicare, Medicaid, Commercial)
- Medical Billing, Copay Collection & Payment Posting
- HIPAA Compliance & Confidentiality
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Data Entry & Electronic Health Records (EHR)
- Customer Service & Client Relations
- Scheduling & Eligibility Verification
- Office Equipment Operation & Clerical Support
- Time Management & Multitasking
- Analytical Thinking & Problem-Solving
- Team Collaboration & Communication Skills
References
References available upon request.
Timeline
Reimbursement Specialist
Piedmont Community Services
06.2024 - Current
Ophthalmic Technician/Scribe
Harman Eye Center
02.2022 - 06.2024
Front Desk Receptionist
Harman Eye Center
10.2021 - 02.2022
EPSU Technician
Nestle USA
10.2017 - 09.2021
Travel Trainer
Cook Out Restaurants
05.2016 - 10.2017
Certified Medical Assistant -
Patrick & Henry Community College
Licensed Certified Nursing Assistant -
Danville Community College
Graduate -
George Washington High School
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