Sunshine Huggins
Virginia Beach
Summary
Dynamic retail professional with a proven track record at Psycho Bunny, excelling in customer engagement and team collaboration. Capable of processing transactions and enhancing customer satisfaction through effective communication. Recognized for leadership and adaptability, consistently driving sales and maintaining high standards of service in fast-paced environments.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Cantina Laredo
Virginia Beach, VA
05.2026 - Current
- Coordinated with kitchen and servers for timely service delivery.
- Assisted in training new hosts on procedures, how to open the store and customer service standards
- Maintained cleanliness of front-of-house areas to uphold restaurant standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Worked with team members to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit, ensuring a welcoming atmosphere.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Server
Tupelo Honey
Virginia Beach, VA
05.2026 - Current
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Studied and learned menu items, service protocols, and restaurant procedures.
- Maintained cleanliness and organization of dining area to enhance guest experiences.
Retail Sales Associate
Psycho Bunny
Virginia Beach, Virginia
05.2025 - 08.2026
- Assisted customers in selecting merchandise and providing product information.
- Maintained store appearance by organizing displays and restocking shelves.
- Processed transactions accurately using point-of-sale systems.
- Answered customer inquiries and resolved complaints effectively and courteously.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Engaged customers through product demonstrations to promote brand awareness.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Crew Member
Sonic
Carrollton, USA
06.2023 - 02.2024
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items and beverages.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Uphold high standards of productivity and quality in operations.
- Drove team success by quickly completing assigned tasks.
Education
High School Diploma -
Smithfield High School
Smithfield06.2024
Skills
- Leader
- Flexible and Adaptable
- Highly Communicative
- Task Prioritization
- Customer engagement
- Team collaboration
- Enhancing customer satisfaction through effective communication
- Recognized for leadership and adaptability
- Consistently driving sales and maintaining high standards of service in fast-paced environments
- Money handling
- Truck unloading
- Effective time management
- Multitasking proficiency
- Customer service
- Team player mentality
- Detail-oriented
- Telephone reception
- Reservations
Certification
food handlers
Timeline
Host
Cantina Laredo
05.2026 - Current
Server
Tupelo Honey
05.2026 - Current
Retail Sales Associate
Psycho Bunny
05.2025 - 08.2026
Crew Member
Sonic
06.2023 - 02.2024
High School Diploma -
Smithfield High School