Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic
Jason Smith

Jason Smith

Warrenton

Summary

Self-driven systems analyst and technical builder with a sharp instinct for innovation, leadership, and problem-solving. Known for creating impactful changes and additions to the day to day workflow. A trusted operator in both structured and chaotic environments, blending strategic with hands-on execution. Passionate about future tech, thoughtful design, and ethics.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Digital Core Analyst

Primis Bank
07.2023 - Current
  • Company Overview: Primis Bank is unique in the fact that it's been actively building and maintaining a digital self service bank, it operates similar to a tech startup. Primis operates two banks simultaneously with the intention of transitioning their brick and mortar banking system / customer base to their digital base.
  • Responsible for the management and vendor support for most if not all systems on our digital core
  • Launched multiple new products/services as well as reverted and replaced products
  • Resolved over 1,200 internal tier 2 tickets
  • Proactively identified gaps in IT infrastructure creating new processes where necessary internally and externally with vendors
  • Maintained and improved the technical functioning of the company's IT infrastructure through extensive testing and troubleshooting.
  • Performed timely review and maintenance of all systems for quarterly and annual system audits
  • Consistent API requests/queries to obtain information for internal teammates and vendors as needed, including updating Prod user data
  • Scheduled and ad hoc meetings, work sessions, testing sessions.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.

Personal Teller

Primis
09.2022 - 07.2023
  • Primary Branch Teller
  • Facilitate operations at the branch level in a small team format. Including but not limited to managing deposits, withdrawals, vault operations, atm operations, etc.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Cashier/Stocker

Food Lion
07.2021 - 02.2022
  • Processed customer transactions accurately using various payment methods
  • Developed strong communication skills through one-on-one customer interactions
  • Resolved daily customer issues with professionalism and adaptability
  • Gained insight into retail operations and front-line service dynamics
  • Stocked shelves efficiently to ensure inventory availability & store presentation
  • Built strong teamwork and coordination skills by collaborating with coworkers

Food Runner

Airlie
05.2019 - 08.2019
  • As a food runner I helped maintain my part of the process by facilitating the food coming out of the kitchen and bringing back dishes.
  • The kitchen was 44 stairs away from the restaurant itself, food runners played an active role in keeping communication between both ends.
  • In this position I learned a lot about customer service and how to be a proper team player.

Education

Music -

James Madison University
01.2021

Skills

  • IT Support & Troubleshooting
  • Vendor coordination
  • Javascript / full stack coding abilities prior to GPT, with GPT assistance anything can be accomplished
  • API Calls and Integration (X, Spotify, Twitch, Discord, GPT)
  • Process automation
  • Problem solving
  • User access management
  • Cross team communication
  • Sensitive conflict resolution
  • Sociable skills and management skills

Certification

Adobe Illustrator Certified

Affiliations

  • Twitch.tv

Languages

English
Native or Bilingual
French
Elementary
Spanish
Elementary

Timeline

Digital Core Analyst

Primis Bank
07.2023 - Current

Personal Teller

Primis
09.2022 - 07.2023

Cashier/Stocker

Food Lion
07.2021 - 02.2022

Food Runner

Airlie
05.2019 - 08.2019

Music -

James Madison University

Similar Profiles

CREATE PROFILE
Jason Smith