Susan Bailey

• Acquire and sell items across multiple platforms and achieve profitable margins.
• Resolve customer inquiries regarding products and policies through proactive engagement.
• Track and process orders and shipments to ensure timely and accurate deliveries.

• Performed administrative office assistant tasks for variety of personnel such as data entry and record keeping, paper and digital filing, answering, assisting and directing phone calls, responding to emails, sorting mail, preparing mail, scanning.
• Front Desk reception support for walk-in inquiries or assistance by applicants, tenants, community partners or vendors.
• Answered incoming calls in a professional manner and assisted with inquiries or directed calls to appropriate personnel.
• Reviewed, entered, corrected and updated tenant and applicant information accurately.
• Reviewed files, records and other documents to obtain information and/or respond to requests.
• Collected and entered tenant payments into system, maintaining complete confidentiality and accuracy.
• Assisted applicants/tenants with housing applications and navigating the app/portal.
• Connected individuals with relevant community resources.
• Built and maintained strong relationships with tenants by successfully resolving inquiries or referring issues to appropriate personnel and responding promptly to phone inquiries.
• Utilized office equipment such as printers, copiers/scanners, and fax machines efficiently.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Maintained confidentiality of sensitive information and documents.
• Assisted with special projects as needed.
• Collaborated closely with property managers to ensure compliance with applicable laws.

• Provided kind, caring love and affection for a child with special needs from infancy to elementary.
• Used a variety of teaching tools to develop and increase basic and specific physical, cognitive, and emotional development that included learning through play, stories, educational videos, as well as outdoor activities; guided through stages of walking, talking, and potty training.

• First volunteered, then hired as Administrative Assistant/Coordinator of the new Optical and Dental Departments at a non-profit medical clinic.
• Re-organized and re-stocked the newly renovated Optical Clinic and sometimes assisted Hygienist in Dental office setup.
• Front desk receptionist/intake for both clinics, which included:
• Telephone and in-person intake and scheduling, Pre-qualifying and/or authorizing patients' insurance or referring to finance department for further assessment and assistance as needed.
• Conducted a variety of pre-screen optical tests prior to Optician's or Ophthalmologist's exam, then noted chart.
• Performed pre-screening for medical history, then charted and verbal to doctor.
• Measured patients for frames and ordered their glasses; communicated with optical manufacturer.
• Stocked the Optical shop and filled and distributed OTC baskets.
• General office tasks scanning, copying, filing, faxing.

• Greeted and screened visitors, directing them to appropriate personnel.
• Handled multi-line phone systems for call intake, routing, and conferencing.
• Received, sorted, and distributed mail and packages promptly.
• Typed correspondence letters and notes with attention to detail.
• Coordinated with staff to fulfill requests and support departmental needs.
• Provided administrative support, including filing, data entry, and phone management.
• Answered customer inquiries via phone or email in a professional manner.
• Managed incoming calls from customers and internal staff efficiently.

• Note: Three (3) different owners at the same property over period.
• 2007-2011 – Mr. Store It, Leonard, Call, & Assoc. Myrtle Beach, SC, Wes Jones, (deceased), then Rustin Jones.
• 2011-2013 - Metro, (corporate office: Boulder, Lake Forest, Illinois)

Managed and Resided in a company-provided on-site apartment at a 260-unit facility.

• Responsible for 24-hour emergencies.
• Learned and implemented all aspects of computer system and office procedures, storage and leasing rules, facility maintenance needs, etc..
• Reorganized the office filing system and merchandising.
• Hired and trained two part-time employees for maintenance and assistant manager positions respectively.
• Processed multiple forms of online, in person and telephone payments.
• Conducted property tours, move-ins, move-outs, and walk-through inspections.
• Interviewed and advised customers and tenants of options for rentals based on their need and explained lease, insurance, rules and costs to customers.
• Accurately entered and timely submitted daily, weekly and monthly financial reports on paper and digitally.
• Provided a high quality of customer service and trust with a successful rate of repeat business in a competively saturated market.
• At ownership transition: Easily learned and used new office procedures and several additional software programs including additional daily and weekly reports.
• Continued to increase high rate of collections and occupancy.
• Assisted auctions.
• Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
• Called in equipment repair services and maintained office supplies by ordering new inventory.