Susan Chilton
Hampton
Summary
I am a highly motivated individual with over 20 years of retail experience. Great at multi-tasking in a fast paced environment. I am a team player with excellent leadership skills to ensure deadlines are met on a daily basis. Detail oriented with excellent listening and communications skills. I am proficient in Microsoft Office and Photoshop.
Overview
24
24
years of professional experience
Work History
Store General Manager
Office Depot Inc
10.2023 - Current
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Achieved consistently high employee retention rates through excellent leadership skills and ongoing investment in team member development.
- Streamlined workflow by reorganizing store layout for optimal efficiency and ease of access for customers.
- Conducted regular financial analysis to identify trends, monitor budget compliance, and plan future investments for store improvements.
- Hired, trained and retained high quality team members.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
Assistant Manager
Office Depot
11.2019 - Current
- When I came back to my regular store, I was promoted to Assistant Manager
- I continued all of my previous duties while using my experience from my opportunity as an Interim GM to take on my new duties as well
- I became in charge of driving the overall services culture in my store, assisting the day to day operations, and developing store strategies and tactics
- I assist with the merchandising, operations, cash handling, and execution of store and company standards, in addition to resolving both associate and customer relations concerns
- Specifically I make plans for achieving sales plan for all services including copy & print, technology, subscriptions, business services by finding areas of opportunity and devising and executing action plans
- Responsibilities also included increasing sales and profitability through conversion, AOV and customer satisfaction improvement across all categories
Interim General Manager
Office Depot
08.2019 - 11.2019
- During a restructuring in the district, I was asked to run one of our Virginia Beach locations as the General Manager
- I spent 3 months there working diligently to improve the sales growth and rebuild their store operations and depleted staffing
- I retrained the existing staff focusing on ensuring they were correctly up to speed on all of the new and existing programs in each of their departments and customer relations
- As I found we were very understaffed, I immediately began searching for new team members to bring on board taking the time to cross train each of them for every department to best serve our customers
- Together we worked hard to finish the Back To School season strong with improved sales and tech services, increased rewards penetration, and a cleaner Print Center execution of the production orders
- When the new permanent General Manager was found, we were in the beginning stages of getting ready for the holidays and focusing on coming up with our strategies to finish 2019 Q4 sales and services strong
- I left the store in his capable hands feeling confident I was leaving the new and improved store and staff better prepared to work under their new Manager and have heard great results of their performance
Operations Manager
Office Depot
06.2017 - 08.2019
- Store Operations with planning and setting POGs for each quarter, arranging displays, inventory logistics and upkeep, monitoring LP standards, maintaining reverse logistics, occasional scheduling, computer and cell phone repair, training staff members on any new standards and sales services that come down to ensure proper knowledge for assisting customers and overseeing staff for my opening or closing shifts
- Working closely with my GM and co-junior managers to learn and plan the best ways to meet our store goals with sales, services, and customer experiences
Senior Sales Consultant of Furniture
Office Depot
01.2016 - 06.2017
- Assisting customers to find all of their office furniture for both their home or office environment
- Customer service working with customers to help them find office supplies and/or ringing them up at the register
- Processing inventory and paperwork to send products back to vendors as needed
- Working in the Copy & Print department for everything from making a few copies to taking orders for posters or business cards
- Assisted in the reset of changing our store in to a SOF format
Inventory Manager
Party Cakes N Things
04.2001 - 12.2015
- Small business that provided cake and candy supplies for professional bakeries, hobby bakers and everyone in between
- Customer service and running the stores daily operations on the front end and in the backroom, scheduling classes, ordering and stocking inventory, maintaining correct pricing, researching new products, training and directing employees for packaging and stocking
Education
High school or equivalent -
Absegami HS
Galloway, NJ01.1999
Skills
- Store operations
- Employee scheduling
- Merchandise planning
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Team motivation
- Verbal and written communication
- Team leadership and coaching
- Retail inventory management
- Customer service management
- Strategic thinker
- Customer relations
- Operational efficiency
- Training and mentoring
- Team building and leadership
- Goals and performance
- Store displays
- Cash management
- Team building
- Leadership development
- Store opening and closing
- Employee training
- Accurate money handling
- Recruitment and hiring
- Operations management
- Loss prevention procedures
- Retail merchandise quality standards
- Payroll management
- Inventory control
- Inventory management
About Me
I am a highly motivated individual with over 20 years of retail experience. Great at multi-tasking in a fast-paced environment. I am a team player with excellent leadership skills to ensure deadlines are met on a daily basis. Detail-oriented with excellent listening and communication skills. I am proficient in Microsoft Office and Photoshop., Baking, Reading, Yoga, Redecorating, Running, Gardening, Hiking, Camping
Timeline
Store General Manager
Office Depot Inc
10.2023 - Current
Assistant Manager
Office Depot
11.2019 - Current
Interim General Manager
Office Depot
08.2019 - 11.2019
Operations Manager
Office Depot
06.2017 - 08.2019
Senior Sales Consultant of Furniture
Office Depot
01.2016 - 06.2017
Inventory Manager
Party Cakes N Things
04.2001 - 12.2015
High school or equivalent -
Absegami HS
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