Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Susan Clark

Susan Clark

Powhatan

Summary

As a seasoned professional with a diverse background, including a Startup Business Owner of Sexton Custom Closets, Mirrors, and Shower Door Company, Inc..., I excel in strategic planning and relationship building. My expertise in sales strategy development and motivational skills has led to significant revenue growth and the establishment of strong client relationships. With a proven track record of exceeding sales targets and fostering team excellence, I bring a dynamic and results-oriented approach to achieving business objectives.

Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.

Goal-oriented manager with distinguished experience in residential and commercial construction industries. Proven leadership abilities after 22 years building my business startup. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.

Performance-oriented Sales Leader offering exceptional record of achievement over 22-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Overview

35
35
years of professional experience

Work History

Remote Sales Manager in Residential Construction

Self Employed Freelance Services
01.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Mentor

Self Employed Services
01.2012 - Current
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
  • Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
  • Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
  • Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
  • Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
  • Established feedback system for mentees, allowing for continuous improvement of mentoring process.
  • Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
  • Curated library of career development resources, making valuable tools readily available to mentees.
  • Boosted mentee confidence and skillset with personalized guidance and constructive feedback.
  • Monitored mentee progress through regular assessments, ensuring alignment with their personal and professional objectives.
  • Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
  • Advocated for mentee goals and aspirations, empowering them to pursue ambitious career paths.
  • Acted as liaison between mentees and industry professionals, enriching mentorship experience with real-world insights.
  • Analyzed student academic records to assess educational and career goals.
  • Educated students on college admissions process and scholarship requirements.
  • Developed and implemented individualized academic plans for students.

Home Remodeler in Louisville, KY and Richmond, VA

Self Employed Services
01.2010 - Current
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
  • Ensured safety compliance at worksites, conducting regular inspections and addressing potential hazards promptly.
  • Conducted thorough post-project evaluations to ensure complete client satisfaction before closing out contracts.
  • Advised clients on design choices based on current trends and functional considerations, resulting in aesthetically pleasing spaces that met their needs.
  • Assisted homeowners with obtaining necessary permits for construction activities, streamlining the approval process.
  • Collaborated with architects and designers to develop innovative solutions for complex remodeling challenges.
  • Streamlined project timelines by effectively managing subcontractors, ensuring timely completion of tasks.
  • Facilitated smooth communication between clients, subcontractors, suppliers, and internal teams throughout the entire remodeling process.
  • Maintained clean and organized work site, implementing efficient waste management practices to reduce environmental impact.
  • Improved project outcomes with thorough pre-construction consultations, understanding client needs and setting clear expectations.
  • Elevated outdoor living spaces, designing and constructing custom decks and patios that matched home's aesthetic.
  • Accelerated project completion, adeptly managing multiple remodeling projects simultaneously without compromising on quality.
  • Fostered positive client relationships through clear and consistent communication throughout project lifecycle.
  • Streamlined project scheduling to minimize disruption for homeowners, coordinating effectively with subcontractors.
  • Reduced project costs, negotiating better rates with suppliers without compromising on quality.
  • Preserved historical integrity while updating homes, carefully selecting materials and techniques in line with period's style.
  • Boosted property value, completing comprehensive kitchen and bathroom renovations.
  • Enhanced overall home aesthetics and functionality by executing detailed remodeling plans tailored to each client's vision.
  • Enhanced functionality of small spaces, employing creative design solutions to maximize usability and storage.
  • Increased company revenue through consistent delivery of high-quality home remodeling services, leading to repeat clients and referrals.
  • Achieved shorter project timelines by streamlining material procurement process, ensuring all necessary items were on-site well ahead of schedule.
  • Enhanced team productivity, providing hands-on training and guidance in advanced remodeling techniques and tools.

Business Owner

Subcontractor: Residential and Commercial Const.
01.1990 - 01.2012
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
  • Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Bachelor of Arts - English Language And Literature

University of Louisville
Louisville, KY
05-1985

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Sales expertise
  • Client relationship management
  • Sales strategy development
  • Strategic planning
  • Positive and upbeat
  • Direct sales
  • Sales process
  • Sales planning
  • Sales tracking
  • Goal setting
  • Sales coaching
  • New business development
  • Rapport and relationship building
  • Performance management
  • Solution selling
  • Persuasive negotiations
  • Lead generation
  • Territory sales management
  • Prospecting skills
  • Operations
  • Vendor management
  • Revenue forecasting
  • Key account management
  • Profitability optimization
  • Cold calling
  • Performance coaching
  • Sales forecasting
  • Sales territory growth
  • Exceptional multi-tasker

Interests

  • Interior Design
  • Outdoor Recreation
  • Rock Climbing
  • Horseback Riding
  • Gardening
  • Volunteering
  • Hiking
  • Kayaking
  • Camping
  • Participate in mountain biking and road biking as recreational activities to maintain physical fitness

Timeline

Remote Sales Manager in Residential Construction

Self Employed Freelance Services
01.2020 - Current

Mentor

Self Employed Services
01.2012 - Current

Home Remodeler in Louisville, KY and Richmond, VA

Self Employed Services
01.2010 - Current

Business Owner

Subcontractor: Residential and Commercial Const.
01.1990 - 01.2012

Bachelor of Arts - English Language And Literature

University of Louisville

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Susan Clark