Susan E. Conner

As an employee at Pyramid Healthcare New River Valley, I work in a detox and residential treatment center that provides intensive, structured programs for individuals struggling with complex substance use disorders or co-occurring mental health disorders. The facility offers both inpatient and outpatient programs. My duties involve preparing client charts, conducting initial assessments, and obtaining vital signs, including blood pressure, drug testing, and breathalyzer results. I also conduct medical questionnaires and perform body searches to identify potential health concerns. Throughout the day, I am assigned to a specific pod, where I administer medications, including narcotics, and ensure clients' comfort and well-being. I am responsible for reporting any client concerns to their healthcare provider and collecting random UDS and vital sign samples for each pod. The clients I work with often have a history of incarceration or are under court order to continue treatment.

• Maintaining accurate past and current medical records for all inmates
• Calling other facilities to coordinate with sending and obtaining medical records
• Communicating with other facilities on behalf of the medical department
• Calling in lab orders and x-ray orders
• Occasionally assisting officers by operating the control boards when working overtime

• Communicated with customers and coordinated with their requests
• Shared some responsibility for managing finances
• Answered phone calls
• Assisted with making funeral arrangements