Susan Janik
Dynamic Guest Service Representative with a proven track record at Courtyard by Marriott, excelling in customer engagement and conflict resolution. Adept at optimizing guest accommodations and enhancing satisfaction through effective communication and problem-solving. Recognized for exceptional time management and detail-oriented approach, ensuring seamless operations and memorable guest experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
ACSM
13 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Guest Service Representative
2 Years- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Responded to guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Managed reservations using property management systems, optimizing room assignments and availability.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.