Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Susan Knapek

Portsmouth

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

8
8
years of professional experience
1
1
Certification

Work History

District Manager

Dunkin' Donuts
Newport News
01.2024 - Current
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Coached, developed and motivated team to achieve revenue goals.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Identified and developed top talent to promote performance-oriented culture.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Oversaw regional and local sales managers and staff.
  • Cultivated positive rapport with associates and team leadership.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Resolved customer complaints regarding sales and service.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.

Regional Training Manager

Pizza Hut
Virginia Beach
03.2017 - 01.2024
  • Led training classes and recorded instruction for later use.
  • Created detailed reports of regional training activities for review by the Director of Training.
  • Collaborated with team leaders to develop customized training plans that met their specific needs.
  • Provided guidance on instructional design principles when creating new course materials.
  • Ensured compliance with all applicable laws, regulations, and policies related to training activities.
  • Presented training information via role playing, simulations and team exercises.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Managed multiple projects simultaneously while ensuring deadlines were met.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Evaluated existing curricula regularly to ensure accuracy and relevance to organizational goals.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Facilitated communication between trainers across multiple regions to share ideas and expertise.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
  • Maintained records of all employees' attendance at training sessions as well as performance evaluations post-training.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
  • Developed new training programs in compliance with company and government standards.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Some College (No Degree) - Business Administration And Management

Tidewater Community College
Norfolk, VA

Skills

  • Financial analysis
  • Inventory management
  • Customer service
  • Market analysis
  • Sales strategies
  • Employee development
  • Performance management
  • Budget planning
  • Team leadership
  • Training design
  • New product launch
  • Serv Safe Proctor

Accomplishments

  • Won chartered fishing trip for the best speed of service within the first 3 months
  • Successfully managed and operated a diamond store for one year, driving sales growth and ensuring exceptional customer satisfaction.

Certification

  • Serv Safe Proctor

References

References available upon request.

Timeline

District Manager

Dunkin' Donuts
01.2024 - Current

Regional Training Manager

Pizza Hut
03.2017 - 01.2024

Some College (No Degree) - Business Administration And Management

Tidewater Community College

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Susan Knapek