Susan McBrid
Charlottesville
Summary
Detail-oriented professional with extensive experience in retail operations. Proven ability to enhance customer interactions through effective communication and efficient merchandise replenishment. Track record of maintaining organized sales environments that drive customer satisfaction and sales performance.
Overview
13
13
years of professional experience
Work History
Floor Associate
Wegmans
Charlottesville
07.2023 - Current
- Facilitated customer product selection and addressed inquiries to enhance shopping experience.
- Ensured cleanliness and organization of sales floor displays to create inviting shopping environment.
- Stocked shelves and replenished merchandise regularly.
- Collaborated with team members to ensure efficient workflow.
- Operated point-of-sale systems for customer transactions.
- Monitored inventory levels and reported shortages to management.
- Followed safety protocols to ensure a secure shopping environment.
- Interacted positively with customers, delivering professional support to address sales and service needs.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
Backdoor Receiver
Kroger
Charlottesville
02.2015 - 07.2023
- Monitored inventory levels and reported discrepancies to management.
- Maintained records of received goods for audit compliance.
- Ensured adherence to Wegmans' safety and operational standards during receiving processes.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Organized merchandise in assigned locations to facilitate easy access and inventory management.
- Processed returns to vendors and maintained accurate records of all returned items.
- Utilized an RF scanner to accurately record item locations in the warehouse database system.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Maintained stock inventory by tracking materials received and distributed.
Cashier and Deli Assiocate
Whole Foods
Charlottesville
01.2013 - 02.2015
- Processed customer transactions at point of sale, ensuring a seamless checkout experience.
- Maintained cash drawer accuracy and balanced daily receipts to uphold financial integrity.
- Assisted customers with product inquiries, delivering exceptional service to enhance customer satisfaction.
- Handled returns and exchanges while following company policies.
- Monitored stock levels and communicated needs to management promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Fluvanna County High School
Fluvanna, Virginia06-1982
Bachelor of Arts - Communication Studies
Virginia Tech
Blacksburg, VA05-1982
Skills
- Point-of-sale operation
- Inventory management
- Merchandise replenishment
- Product knowledge
- Customer service
- Team collaboration
Timeline
Floor Associate
Wegmans
07.2023 - Current
Backdoor Receiver
Kroger
02.2015 - 07.2023
Cashier and Deli Assiocate
Whole Foods
01.2013 - 02.2015
High School Diploma -
Fluvanna County High School
Bachelor of Arts - Communication Studies
Virginia Tech