Summary
Overview
Work History
Education
Skills
Certification
OBJECTIVE
Timeline
Generic

Susan M. Krapfl-Marshall

Woodbridge

Summary

Skilled systems administrator with strong background in managing and optimizing IT infrastructures. Known for fostering team collaboration and delivering results through adaptive and reliable support. Expertise in network security, server management, and troubleshooting, paired with proactive approach to evolving technology needs. Respected for problem-solving abilities and commitment to maintaining high operational standards.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Sr. Systems Administrator

Nightwing
03.2024 - Current
  • Led system upgrades and integration of new technologies, enhancing operational efficiency across multiple departments.
  • Implemented security protocols to safeguard sensitive information and reduce vulnerabilities.
  • Conducted performance tuning and optimization of servers, improving system responsiveness and reliability.
  • Streamlined processes for user access management, reducing onboarding time for new employees by implementing automated solutions.
  • Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
  • Reduced security incidents with proactive monitoring and timely patching of systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Planned and implemented upgrades to system hardware and software.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Sr. Systems Administrator

RAYTHEON
08.2005 - Current
  • Sole administrator responsible for configuring, supporting and maintaining all classified computers.
  • Ensure all computers display the appropriate warning banner and the proper measures are taken to protect the IS (Information System) from computer viruses and other malicious software.
  • Conduct security audits and ensure that audit logs are reviewed periodically and the audit records are archived for future references.
  • Ensure that users have the required security clearances, authorizations approved by a designated person of authority to perform work.
  • Coordinates with Security Manager on updates and review Site Security Plans (SSP’s) for all information systems.
  • Identifies, reports and responds to security violations. Initiates protective or corrective measures if a security problem is discovered and oversees and reports compliance with security plans on all information systems.
  • Maintain and reviews the IS inventory to ensure the system components have not changed, been relocated or otherwise been tampered with in any way that may alter the overall security of the IS.
  • Works with Physical Security Manager to ensure the physical protection of all IS assets.
  • Support MS Windows 2003/2008 servers in an unclassified WAN. Entails installation, implementation, administration of data, configure TCP/IP, DHCP and WINS.
  • Support and maintain MS Exchange 2003 Server and Active Directory.
  • Install and configure network printers and copiers.
  • Managed and maintained a Windows XP/Windows 7 environment for workstations, laptops, printers and blackberries. Configure, deploy and maintain inventory on all equipment.
  • Performed daily backups and restorations on all servers.
  • Create and maintain user’s accounts on Cisco IP phones and Unity Voicemail servers.

City Letter Carrier

U. S. Postal Service
10.1994 - Current
  • Travel established routes delivering and collecting mail either by foot or by vehicle or a combination of both. On foot, carry a heavy load of mail in a satchel. Deliveries are made house-to-house, to roadside mailboxes, and to large building, such as offices or apartments.
  • Collect money for postage-due and c.o.d. (cash on delivery) fees and obtain signed receipts for registered, certified, and insured mail.
  • Communicate with a variety of customers on a daily basis on postal regulations.

Jr. Network Administrator

UTD Incorporated
06.2002 - 08.2005
  • Support Windows 2000 Server in an organization’s LAN. This covers implementing, administering, and troubleshooting a LAN environment.
  • Install and manage a Windows 2000 Server. Together with installation, configuration, protecting server data, installing and configuring TCP/IP, DHCP, installing client software and network printers.
  • Maintain MS Exchange Server, active directory and monitor email accounts.
  • Provide a foundation on the Windows 2000/XP workstation and fundamentals. Also includes the workstation, printing, VPN, troubleshooting, configuration, installation, managing accounts and user rights, securing directory and file resources, networking environment and communication, networking browsing and supporting applications.
  • Maintains inventory database of all hardware and software.
  • Maintains a separate Accounting Network, performs daily backups, installation of software, maintaining patches and troubleshooting.
  • Maintains company Website using MS Front Page.
  • Maintains IP Office, telephone extensions and switches. Troubleshoot problems with the telephone systems. Use POTS lines for STU III phones and fax machines.

Administrative Assistant

United States Marine Corps
05.1991 - 07.1994
  • Supervised four administrative clerks, providing verbal instructions on procedures and daily priorities. The typical duties consisted of the preparation of naval correspondence and messages; preparation and maintenance of correspondence files; completion of general administrative requirements such as preparation of performance evaluations and leave authorizations.
  • Prepared performance evaluation reports on staff personnel. This task required the knowledge of current regulations pertaining to the preparation of these reports. These reports are very crucial in a Marines future tenure in the service.
  • Scheduled appointments and made arrangements for time, participants, and location of meetings in accordance with the instructions from senior level supervisors.
  • Inventoried classified material and disposed of the material properly.
  • Secret Clearance: Active TS/SCI and DoD TS

Education

B.S. - Computer Networking

Strayer University
Woodbridge, VA
06.2001

Skills

  • MS Server 2019, MS Windows 11, Backup Exec
  • Windows administration
  • Backup and recovery

Certification

  • CompTIA Security + 2019 to present
  • Information Systems Security Training, February 2007
  • A+ Core Hardware, September 2006

OBJECTIVE

To obtain a challenging position in the Information Technology (IT) industry where my education and desire to learn would increase the efficiency of an organization. Moreover, a position that will allow the opportunity for professional development.

Timeline

Sr. Systems Administrator

Nightwing
03.2024 - Current

Sr. Systems Administrator

RAYTHEON
08.2005 - Current

Jr. Network Administrator

UTD Incorporated
06.2002 - 08.2005

City Letter Carrier

U. S. Postal Service
10.1994 - Current

Administrative Assistant

United States Marine Corps
05.1991 - 07.1994

B.S. - Computer Networking

Strayer University

Similar Profiles

CREATE PROFILE
Susan M. Krapfl-Marshall