Susan R. Hampton
Dry Fork
Summary
Organized and efficient professional with several-year history in office administration
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly. mastering new skills.
Overview
24
24
years of professional experience
Work History
Business Office Manager
Riverside Health and Rehabilitation Center
Danville
04.2025 - Current
- Maintenance of necessary billing and financial information on resident business files.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Maintenance of individual resident trust accounts and reconciliation of collective accounts monthly.
- Month-end closing and corporate reporting.
- Collection efforts with Business Office staff, including warrant in debts. •
- Knowledge of reimbursement system, allowable services and documentation required so billings are accurate.
- Accurate records of payer sources, appropriate record keeping, and communication with residents regarding bills.
- Manager of Business Office staff
Revenue Cycle Financial Navigator
UNC Health Care
Chapel Hill
09.2023 - 03.2025
- Create Hospital and Physician estimates using the Epic Patient Estimator, review eligibility and benefits utilizing RTE, and obtain authorization requirements.
- Provided financial advice and guidance to clients regarding their budgeting needs.
- Contact patient pre-service providing benefit and patient liability education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service.
- Provide estimates to patient shoppers and clinical areas across the healthcare system. Work with clinical areas to create estimate templates, determine workflow and process, and collaborate with ISD for template creation and rollout. Provide payment plans for point-of-service (POS) collections.
- Train clinical areas on estimate usage and patient scripting for collections, audit and provide feedback on accuracy of estimates utilizing Epic estimate reports. Track and trend collection amounts and template accuracy utilizing hospital and physician EOBs and refine process to enhance accuracy. Screen and assist patients with financial assistance, Medicaid eligibility and/or other funding sources available.
- Monitor and track routine follow up with Medicaid and financial assistance approvals. Handles HB/PB patient inquiries to address any/all billing questions via inbound calls, MyUNCChart, patient correspondence and patient walk-ins.
- Fulfills patient requests for itemization of charges, adding/verifying/billinginsurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines.
- Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. Investigate HB and PB Set off Debt Collection Act (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using current and legacy billing and imaging systems. Meets with attorneys to record depositions, collaborate with the attorney general’s office and attend/participate in hearings when needed.
- Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns. Oversee HB Client account billing and follow-up which includes validating charges and fee schedules, review and move charges, research and reconcile payments, communicate with multiple departments to answer client questions and collect payments. Work with external customers such as collection agencies, UNCPN and Hospital based clinics to address any patient concerns.
Senior Account Clerk
City of Danville Public Works
Danville
08.2022 - 07.2023
- Collect cash and checks for revenue deposits and give them to the Treasurer’s Office to deposit
- Processed accounts receivable and payable transactions, including invoices, payments, bank deposits and journal entries.
- Reconciles Monthly Revenue Report and proper account placement
- Does Miscellaneous Billing in PCI software for building rental, gas, radio tower rental, recycling vendors, property damage, and Cemeteries
- Verify weed abatement invoices, send to Finance for payment, and send a copy to Central Collections
- Update the Radio Call List & Frequently Called Numbers
- Sell refuse carts & process Paymentus transactions
- Assist office with dispatching/telephone/radio/ walk-in customers on a daily basis
- Assist in doing service requests and work orders
- Assist customers when scheduling equipment rentals (trailer and bucket truck)
- Key weekly vehicle/equipment hours into OneSolution.
- Prepares bill of ladings and report log for recycling within the department
- Email or call recycling vendors about recycling loads
- Backup to Senior Account Clerk for processing of invoices
- Serve as back up issuing gas cards
- Serve as back up for the Administrative Assistant
- Serve as back up for early shift dispatcher
- Provide emergency response during severe weather (snow, floods, and storms)
- Supports directors, supervisors, and office staff with miscellaneous clerical assistance
Specialist I
CIT Group
Danville
01.2017 - 08.2022
- Prepare client data for input by data entry into mainframe system based on established priorities.
- Reviewed documents for accuracy prior to submission or publication.
- Enter invoice data using alphabetic and numeric information on keyboard, maintaining the data entry requirements for speed and accuracy.
- Verify customer record data entered by reviewing, correcting, and balancing the information.
- Prior day work should be completed by 10:00 AM to meet our SPM target of finalizing 97% of the work in 48 hours.
- Total invoices keyed should average 250 per hour.
- Work as a team player by contributing to the combined team efforts and meeting deadlines.
- Enter client assignments in ACAR within 30 minutes of receipt. Ensure accuracy by comparing the client name to the invoices.
- Review the SR screen (statement details screen) to compare the assignment number, client name, and the amount of the sales are correct.
- Cross train in the Imaging department to prep paperwork for scanning. • Perform any and all duties as assigned by manager.
Inventory Control Specialist
Bonset America Corporation
Browns Summit
12.2009 - 12.2016
- Conduct weekly, monthly, bi-yearly and yearly inventory cycle counts that the MP2 system randomly choose to ensure bin counts match MP2 system; make adjustments when necessary and research any discrepancies I find.
- Performed cycle counts to track product movement in the warehouse as needed.
- Run weekly Min/Max report to order inventoried parts. This includes contacting vendors for quotes, processing requisitions, following up with orders after purchasing has issued a purchase order.
- Receive delivered supplies, parts, and equipment in MP2 or Ross systems, verify that parts received match PO, requisition and stock labels then forward paperwork to accounting.
- Managing parts levels and ensuring that we have the proper min/max levels are maintained.
- Add new inventory in system, organize parts locations, make bin labels.
- Prepare monthly reports of all inventories which contains total dollar amount of all inventories in stock, monthly returns, monthly receipts, back orders
Human Resources Administrative Assistant
Bonset America Corporation
Browns Summit
02.2001 - 12.2009
- Answer multi-line phone and forward calls to necessary locations.
- Maintained confidential files for employees, health benefits, payroll records and other related documents.
- Greet all visitors.
- Sort and distribute all incoming mail.
- Test prospective employees.
- Responsible for uniform and safety shoe programs, ordering and policy implementation.
- Manage payroll reporting for all temporary employees to their respective agencies.
- Order all office inventory and forms.
- Use Office 2000 to prepare and format necessary documents.
- Generate weekly maintenance work orders using MP2 system.
- Assist purchasing with entering purchase orders, receiving items, matching packing slips, GRN’s and invoices to get them ready for payment using Ross system.
- Assist accounting with account payables, receivables and other duties as needed.
- Coordinate monthly calendar of personal and professional engagements along with preparing monthly safety board.
- Assist other departments with duties such as scanning, filing, and copying.
Education
High School Diploma -
Tunstall High School
Dry Fork, VA06-1991
Skills
- Business operations management
- Leadership
- Organizational skills
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Calm under pressure
- Customer service
- Recordkeeping
- Attention to detail
Timeline
Business Office Manager
Riverside Health and Rehabilitation Center
04.2025 - Current
Revenue Cycle Financial Navigator
UNC Health Care
09.2023 - 03.2025
Senior Account Clerk
City of Danville Public Works
08.2022 - 07.2023
Specialist I
CIT Group
01.2017 - 08.2022
Inventory Control Specialist
Bonset America Corporation
12.2009 - 12.2016
Human Resources Administrative Assistant
Bonset America Corporation
02.2001 - 12.2009
High School Diploma -
Tunstall High School