Susan Timberlake
Harrisonburg
Summary
Retired professional with extensive customer service experience seeking opportunities that promote work-life balance. Demonstrates a strong work ethic, reliability, and honesty in all professional interactions. Proven ability to deliver exceptional service and support to clients.
Overview
34
34
years of professional experience
Work History
Dining Assistant
Sunnyside Presbyterian Retirement Home
Harrisonburgh
11.2025 - Current
- Served lunch and breakfast to residents, prepared meals, and maintained clean dining area to enhance resident satisfaction.
- Assisted residents with meal selection and dietary needs.
- Served meals and beverages to residents in a timely manner.
- Maintained cleanliness of dining areas and serving stations.
- Followed safety and sanitation guidelines in food service operations.
- Collaborated with kitchen staff to ensure high standards of food quality and presentation.
- Built relationships with residents to foster a welcoming and home-like dining experience.
- Oversaw dining services at a retirement community
- I am responsible for ensuring all Health Department and State regulations are maintained.
Production
Marshalls Distribution Center
Bridgewater
06.2021 - 11.2025
- Responsible for fulfilling store orders through a production line, meeting a daily quota and quality check order invoice details.
- Manufacturing and production, order fulfillment for stores
Market Sales Manager/Field Training Specialist
Anderson Merchandisers
07.2011 - 05.2020
- Reduced process lags and effectively trained team members on best practices and protocol.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
- Delivered consistent one-on-one and group training sessions to help Merchandisers to improve skills and project execution.
- Met with each associate to establish realistic execution and sales goals.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delivered excellent customer service, project execution developing rapports with store managers increasing sales for our clients.
Merchandiser Specialist
BestBuy
01.2009 - 07.2011
- Communicated and coordinated planogram execution with store management.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Maximized potential for sales cycle success through effective promotion and product-display placement.
- Built effective partner store relationships to improve customer satisfaction.
- Printed labels and tags for for-sale merchandise.
- Met and exceeded quarterly sales quotas by 15%.
Bar Manager
Stacie Smith
Montpelier
03.2008 - 01.2009
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Improved customer base size by 30% through engaging in friendly chat with customers daily.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Dropped inventory costs 20% by evaluating and adjusting vendor options to obtain more favorable pricing.
- Devised unique events and special promotions, including outdoor events to drive sales.
General Store Manager
CVS Health
Richmond
01.1999 - 03.2008
- Assessed, optimized and elevated operations to target current and expected demands.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Established membership loyalty by implementing rewards program to drive client retention.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
General Store Manager
Eckerd Pharmacy
Richmond
01.1992 - 03.2008
- Managed store profitability and performance metrics to align with corporate goals.
- Secured position at CVS Health through strategic recruitment initiatives.
Education
Bachelor of Arts - International Marketing /Humanities
Florida State University
Tallahassee, FL12-1985
Skills
- Classroom experience
- Effective mentoring
- Meal preparation
- Dietary assistance
- Sanitation compliance
- Group training
- Incentive initiatives
Timeline
Dining Assistant
Sunnyside Presbyterian Retirement Home
11.2025 - Current
Production
Marshalls Distribution Center
06.2021 - 11.2025
Market Sales Manager/Field Training Specialist
Anderson Merchandisers
07.2011 - 05.2020
Merchandiser Specialist
BestBuy
01.2009 - 07.2011
Bar Manager
Stacie Smith
03.2008 - 01.2009
General Store Manager
CVS Health
01.1999 - 03.2008
General Store Manager
Eckerd Pharmacy
01.1992 - 03.2008
Bachelor of Arts - International Marketing /Humanities
Florida State University