Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
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Suzann Laws
Open To Work

Suzann Laws

Richmond

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ServerHousekeeperCashier/Customer ServiceFront Desk ReceptionistGreeter

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site
Location: Richmond, VA
Open to relocation: Yes

Important To Me

Work from home optionCareer advancementFlexible work hours

Summary

Dedicated professional with expertise in relationship-building and time management within high-pressure restaurant settings. Proven ability to manage tables efficiently while delivering exceptional service, driving customer satisfaction and loyalty. Experienced in retail with a focus on customer service, payment processing, and sales, contributing to organizational success through effective communication and teamwork.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Romas Italian Restaurant
Sandston
10.2017 - 01.2018
  • Provided excellent customer service in a high-paced dining environment.
  • Greeted customers, took orders, entered them into computer, served food, and cleared tables promptly to maintain service flow.
  • Took and processed orders accurately for diverse menu items.
  • Maintained cleanliness and organization of dining areas and tables.

Housekeeper

Klean Up
Sandston
09.2015 - 01.2016
  • Maintained cleanliness of guest rooms and common areas daily.
  • Vacuumed floors, mopped surfaces, cleaned windows, sanitized bathrooms, organized kitchen, dusted furniture, made beds, and stored clean dishes to maintain cleanliness and hygiene.
  • Operated cleaning equipment and tools efficiently and safely.
  • Organized and stocked cleaning supplies for efficient workflow.

Cashier/Customer Service

Star Express
Quinton
09.2014 - 07.2015
  • Processed customer transactions efficiently and accurately at a busy convenience store.
  • Maintained organized cash register and ensured proper change handling for customers.
  • Assisted customers with product inquiries and provided excellent service throughout visits.
  • Greeted customers, scanned items, processed payment transactions, made coffee, stocked shelves and coolers, cleaned bathrooms and parking lot, and disposed of trash.

Front Desk Receptionist

Michael's Used Auto Sales
Highland Springs
07.2014 - 09.2014
  • Cleaned offices, answered and made phone calls, filed paperwork, and processed payment transactions to maintain organized and welcoming environment.
  • Overcame challenges with perseverance, demonstrating commitment to completing tasks.
  • Exhibited professionalism through respect, reliability, and strong work ethic in daily interactions.

Greeter

SeCar At Rich. LLC
Richmond
10.2013 - 05.2014
  • Greeted customers, explained car wash options, sold services, wrote tickets, prepped vehicles, and sent them through the tunnel to ensure a smooth customer experience.
  • Utilized effective communication skills, demonstrating respect and clarity while explaining services to customers.
  • Gained confidence in communication and customer interaction, becoming more approachable and open in engaging with customers.

Laborer

Car Pool
Richmond
12.2008 - 05.2010
  • Vacuumed vehicles, wiped down surfaces, cleaned windows and cup holders, detailed rims and tires, ensured thorough completion of tasks, and communicated with customers to confirm satisfaction.
  • Developed ability to work efficiently in fast-paced environments and quickly adapt to new tasks, facilitating opportunities for advancement.
  • Gained valuable experience balancing part-time work with full-time studies, reinforcing the importance of perseverance and hard work in overcoming challenges.

Education

High School Diploma -

Powhatan High School
Powhatan, VA
01-2012

Skills

  • High-volume dining operations
  • Customer service excellence
  • Food safety compliance
  • Menu memorization and upselling
  • Point of sale proficiency
  • Cash handling and transactions
  • Payment processing accuracy
  • Inventory control and product restocking
  • Table bussing and cleaning
  • Organizational multitasking
  • Time management skills
  • Adaptability to change
  • Problem-solving and resolution
  • Complaint resolution strategies
  • Dependability and reliability in service
  • Detail-oriented
  • Team collaboration and support
  • Effective communication skills
  • Active listening techniques
  • Documentation and paperwork processing
  • Refund handling procedures

Certification

Drivers License

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Food service: Customer situations, 09/01/21, Familiar
  • Customer focus & orientation, 09/01/21, Familiar

Timeline

Server

Romas Italian Restaurant
10.2017 - 01.2018

Housekeeper

Klean Up
09.2015 - 01.2016

Cashier/Customer Service

Star Express
09.2014 - 07.2015

Front Desk Receptionist

Michael's Used Auto Sales
07.2014 - 09.2014

Greeter

SeCar At Rich. LLC
10.2013 - 05.2014

Laborer

Car Pool
12.2008 - 05.2010

High School Diploma -

Powhatan High School

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