Sweeney Appiah
Petersburg
Summary
Results-oriented professional with a strong background in customer service, leveraging experience and passion to drive exceptional results. Known for outstanding people skills and creative thinking, thrives in fast-paced environments and quickly adapts to any situation. Committed to the overall success of the company, ready to contribute skills and dedication to make a significant impact. Excited about the opportunity to join a dynamic organization and contribute to its growth and success.
Overview
11
11
years of professional experience
Work History
Office Supervisor
Coleman Worldwide Moving
10.2023 - 12.2024
- Coordinated daily office operations, ensuring efficiency and productivity.
- Managed administrative staff, providing guidance and support.
- Developed and streamlined office processes.
- Communicated with clients to schedule and confirm services.
- Maintained accurate records and handled administrative tasks.
- Monitored and evaluated staff performance.
- Addressed customer complaints, ensuring satisfactory resolutions.
Administrative Assistant
Coleman Worldwide Moving
09.2021 - 10.2023
- Processed incoming mail, faxes, and emails.
- Prepared quote packages for customers.
- Managed customer claims and document processing.
- Assisted with data entry and office supply management.
- Provided customer care and resolved inquiries.
Service Manager
Chipotle Mexican Grill
10.2017 - 04.2021
- Directed service tasks and managed team performance.
- Handled customer complaints professionally.
- Managed administrative tasks including invoices and inventory.
- Trained new employees and maintained industry knowledge.
Receptionist
Ourisman Chrysler Jeep & Dodge
12.2014 - 12.2017
- Greeted and directed visitors.
- Managed security and telecommunications systems.
- Answered inquiries and maintained employee directories.
- Performed clerical duties such as filing and photocopying.
Receptionist
Ourisman Chevy Buick & GMC
11.2013 - 12.2016
- Scheduled appointments and managed customer follow-ups.
- Answered calls and directed visitors.
- Assisted with clerical tasks and maintained records.
Education
Bachelor's Degree - Sociology
Virginia State University
Petersburg, VA05.2022
High School Diploma - undefined
West Potomac High School
06.2014
Skills
- Customer Service
- Office Administration
- Team Management
- Process Improvement
- Record Keeping
- Data Entry
- Problem Resolution
- Regulatory Compliance
- Time Management
- Multilingual (Twi - Fluent)
- Proficient in Microsoft Word and Reynolds and Reynolds
Timeline
Office Supervisor
Coleman Worldwide Moving
10.2023 - 12.2024
Administrative Assistant
Coleman Worldwide Moving
09.2021 - 10.2023
Service Manager
Chipotle Mexican Grill
10.2017 - 04.2021
Receptionist
Ourisman Chrysler Jeep & Dodge
12.2014 - 12.2017
Receptionist
Ourisman Chevy Buick & GMC
11.2013 - 12.2016
High School Diploma - undefined
West Potomac High School
Bachelor's Degree - Sociology
Virginia State University
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