Sydney Lewis
Vienna
Summary
Results-oriented business development professional adept at managing complex workflows and delivering exceptional customer service. Expertise in data analytics and social media marketing enhances client relationships and drives successful project outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
eDiscovery Analyst
IQ Business Group
Washington
08.2024 - Current
- Administer data assessments via different eDiscovery program, such as Microsoft Purview and ERDMS, to filter through electronic data for investigations and litigation purposes
- Utilize platforms to analyze, manage, extract, and refine meta data, while upholding data sensitivity requirements
- Managed complex workflows while maintaining constant communication with clients, meeting deadlines, and balancing multiple assignments
- Improved skills and adapted to deliver results efficiently amidst everchanging technology
- Documented processes and outcomes of searches to retain detailed records and ensure compliance
Floor Associate
Caboose Brewing Company and Tavern
Merrifield
06.2024 - Current
- Provide exceptional customer service in a fast-paced environment, ensuring a positive dining experience
- Demonstrated strong knowledge of the company goals and menu items, answered questions, and made recommendations to create a welcoming atmosphere.
- Collaborated with staff to establish relationships with coworkers as well as to ensure efficiency and achieve shared goals
- Tend to the bar as well as the coffee station to fulfill orders in a timely fashion
Charitable Assistant
Dave Palmer Golf Tournament and Night at the Races Fundraiser
Warrington
06.2016 - Current
- Raised awareness of event through multiple media platforms, prepared venue, addressed guest inquiries, and ensured smooth guest experience
- Assisted in pre-event planning by discussing budget for prizes and venue, coordinating with team and patrons
Sales Associate
Philadelphia Phillies Baseball Club
Philadelphia
11.2023 - 06.2024
- Oversaw client accounts to ensure long-term satisfaction and retention
- Leveraged AI-powered research tools to identify and qualify prospective sales leads, significantly increasing outreach efficiency and accelerating lead generation
- Execute sales of various ticket plans, including season tickets, group and hospitality outings and specialized events
- Assisted in planning and attended company events to enhance client and staff engagement
- Administer large company promotions and theme nights such as Irish Heritage Night and the Grand Slam ticketing offer
- Coordinated ticketing logistics for Phillies Charities, overseeing grants and fundraising efforts
- Administered KORE CRM system to track sales metrics and align with company objectives
- Performed email outreach and made outbound calls to follow up on leads
Ticket Services
Philadelphia Phillies Baseball Club
Philadelphia
05.2021 - 11.2023
- Managed clearance process for visiting media during games and during special events
- Participate in production of events such as Weddings, Proms, Fundraising opportunities, player appearances, etc.
- Create relationships with vendors for events and maintaining contact
- Assisting customers with technological issues in person or over the phone
- Processed ticket and merchandise sales at events, ensuring customer satisfaction.
- Assisted the Communications Department through creation of and supplying credentials
- Supported operations in the press box, as well as assisting with pre- and post-game player interviews in the media room during 2023 post season
Social Media and Radio Intern
Living Full Out Radio Show
Media
05.2021 - 09.2021
- Managed social media platforms (TikTok, YouTube, Instagram, Twitter, LinkedIn, and Facebook) by creating posts and launching live streams through the OneStream platform.
- Generated and documented weekly analytics for social media performance reviews to guide strategy adjustments.
- Work in Google Ads to generate new leads, create campaigns and keywords to target specific audiences with limited budget
- Created show notes for live shows to encourage listener engagement and increase audience retention.
- Reach out/communicate to potential guests for future shows and facilitate relationships with said guests to organize their debut
- Trained interns on social media management techniques and best practices, enhancing team proficiency and output quality.
- Editing content for all platforms using Canva, Adobe Audition, Adobe Premiere Pro and Photoshop
Entertainment Staff
Philadelphia Phillies Baseball Club
Philadelphia
03.2020 - 08.2020
- Managed multiple facilities at Citizens Bank Park, ensuring operational readiness and guest satisfaction
- Executed promotional assignments and provided customer service, addressing concerns and supporting programming
- Participated in meetings to discuss staff updates and safety procedures for effective monitoring at Citizens Bank Park
- Shadowed executives in marketing and player relations to gain insights into operations
Education
Bachelor of Arts - Telecommunications
The Pennsylvania State University
University Park, PA05-2023
Skills
Marketing & Paid Media Platforms
- Google Ads
- TikTok
- YouTube
Analytics & Data
- Google Analytics
- Excel
- Social media reporting
Creative & Content
- Canva
- Adobe Premiere Pro
- Photoshop
- Adobe Audition
Tools
- Microsoft Purview
- ERDMS
- KORE CRM
Certification
SEO certified
Hobbies and Interests
- Communications
- Marketing
- Media
- Sports
- Social Media
- Travel
Fundraising Experience
Dave Palmer Golf Tournament and Night at the Races Fundraiser, Charitable Assistant, Warrington, PA, 06/16, Present, Raising awareness of event through multiple media platforms, preparing for arrival, answering guests’ questions, tending to guests and setting up the venue, Help with the pre-event planning through discussing budget for prizes and venue, and communicating with the team and the patrons
Timeline
eDiscovery Analyst
IQ Business Group
08.2024 - Current
Floor Associate
Caboose Brewing Company and Tavern
06.2024 - Current
Sales Associate
Philadelphia Phillies Baseball Club
11.2023 - 06.2024
Ticket Services
Philadelphia Phillies Baseball Club
05.2021 - 11.2023
Social Media and Radio Intern
Living Full Out Radio Show
05.2021 - 09.2021
Entertainment Staff
Philadelphia Phillies Baseball Club
03.2020 - 08.2020
Charitable Assistant
Dave Palmer Golf Tournament and Night at the Races Fundraiser
06.2016 - Current
Bachelor of Arts - Telecommunications
The Pennsylvania State University