SYDNEY MACON
Norfolk
Summary
Highly organized and detail-oriented professional with experience supporting projects through scheduling, documentation, data analysis, and workflow optimization. Strong background in IT and project management principles, with a proven ability to coordinate timelines, communicate with stakeholders, and manage multiple priorities in fast-paced environments. Known for accuracy, problem-solving, and maintaining high standards of quality and efficiency.
Overview
6
6
years of professional experience
Work History
Dispatcher
Professional Answering Service
Newport News
09.2024 - 01.2026
- Coordinated daily schedules and service requests while meeting critical timelines.
- Monitored workflows and escalated urgent issues to ensure timely resolution.
- Maintained accurate logs and documentation to support operational efficiency.
- Communicated with on-call personnel and stakeholders to ensure service continuity.
- Managed high-volume communications while prioritizing tasks effectively.
- Utilized dispatch software and tracking systems for data accuracy and reporting.
Project Coordinator
CMA CGM
Norfolk
05.2023 - 08.2024
- Coordinated project schedules and timelines for multiple IT initiatives.
- Analyzed data from various sources to assess performance against established criteria.
- Assisted in defining quality assurance standards for all aspects of a project's life cycle.
- Organized and maintained project documents, including charters, schedules, budgets, and reports.
Customer Service Representative
NAVY FEDERAL
Rocky Mount
02.2020 - 03.2023
- Supported staff scheduling and communicated real-time changes to field personnel to maintain operational efficiency.
- Coordinated communication between customers, field staff, and internal teams regarding late or incomplete visits.
- Assisted customers with account inquiries, issue resolution, and transaction processing in a fast-paced environment.
- Ensured compliance with banking regulations, security procedures, and internal policies.
- Maintained accurate records and documentation within customer account systems.
- Escalated complex issues appropriately while maintaining high customer satisfaction standards.
Education
Bachelor of Arts (B.A.) - Computer Science
Elizabeth City State University
Elizabeth City, NC12.2026
Associate in Science (A.S.) - INFOMATIONAL TECH
COLLEGE OF THE ALBEMARLE
Elizabeth City, North Carolina05.2022
Skills
- Project coordination
- Scheduling & timeline management
- Documentation & reporting
- Stakeholder communication
- Workflow optimization
- Time management & organization
Accomplishments
Earned an Associate of Science in Project Management; currently pursuing a Bachelor’s degree in Computer Science.
Supported project coordination efforts through scheduling, documentation, and timeline tracking.
Contributed to improved efficiency by identifying workflow gaps and supporting process improvements.
Maintained high accuracy and quality while managing multiple priorities in fast-paced environments.
Supported project coordination efforts through scheduling, documentation, and timeline tracking.
Contributed to improved efficiency by identifying workflow gaps and supporting process improvements.
Maintained high accuracy and quality while managing multiple priorities in fast-paced environments.
Timeline
Dispatcher
Professional Answering Service
09.2024 - 01.2026
Project Coordinator
CMA CGM
05.2023 - 08.2024
Customer Service Representative
NAVY FEDERAL
02.2020 - 03.2023
Bachelor of Arts (B.A.) - Computer Science
Elizabeth City State University
Associate in Science (A.S.) - INFOMATIONAL TECH
COLLEGE OF THE ALBEMARLE