Sydney Metcalfe
Dumfries
Summary
Friendly service advocate with extensive customer service background and proven ability to reach mutually satisfactory resolution solutions. Dedicated student interested in applying excellent communication and interpersonal skills to a teacher role. Experienced in data entry and handling money. Committed to increasing satisfaction by constantly pursuing new ways.
Overview
3
3
years of professional experience
Work History
Intern
Colonial Heights Recreation Department
01.2025 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Job Title
Buffalo Wild Wings
03.2022 - Current
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers
Job Title
Rainbow shops
06.2022 - 08.2022
- Helped customers by answering questions and locating merchandise
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Education
Degree - Family & Consumer Science
Virginia State University
Petersburg, VaSkills
- Time management
- Communication
- Critical thinking
- Organization
- Patience
- Problem-solving
- Teamwork and collaboration
Languages
sign language
Full Professional
Timeline
Intern
Colonial Heights Recreation Department
01.2025 - Current
Job Title
Rainbow shops
06.2022 - 08.2022
Job Title
Buffalo Wild Wings
03.2022 - Current
Degree - Family & Consumer Science
Virginia State University
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