Sydney Swaney
Sandston
Summary
Skilled in classroom management and customer service, I leveraged my abilities at ChildFund International to enhance customer satisfaction through effective problem-solving and active listening. Demonstrating strong multitasking and team collaboration, I consistently contributed to positive outcomes, balancing educational objectives with customer needs. My experience spans early childhood education to high-pressure service environments, showcasing adaptability and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher, Three-Year-Olds Classroom
Lakeside Presbyterian Preschool
08.2024 - Current
- Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
- Established clear expectations for behavior, leading to increased focus during instructional time.
- Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Planned and prepared activities for 3 year old students.
Teacher's Assistant, Three-Year-Olds Classroom
Lakeside Presbyterian Preschool
07.2023 - 08.2024
- Maintained tidy and clean classroom consistent with safety and health standards.
- Promoted physical, academic, and social development by helping implement diverse classroom and outside activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted in educating students in foundational concepts such as shapes, numbers, and letters.
- Supervised children during in-classroom activities and on playground.
Front Desk Associate
Aqua-Tots Swim Schools
11.2022 - 02.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and questions regarding the school.
- Used Pike 13 database system for scheduling swim lessons.
Retention Coordinator
ChildFund International
09.2021 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Helped customers to resolve delinquencies on their accounts by updating necessary information into the Salesforce database system.
Waitress
Roma Ristorante Italiano
06.2018 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Bachelor of Arts - Psychology
Randolph-Macon College
Ashland, VA05.2021
Associate of Arts - Social Sciences
J. Sargeant Reynolds Community College
Richmond, VA05.2017
Skills
Classroom Management
Early Childhood Education
Patience and Empathy
Parent-Teacher Communication
Call center experience
Customer Service
Problem-solving abilities
Active Listening
Time Management
Scheduling
Strong multitasking
Team Collaboration
Certification
- CPR Certified 2023-2025
Timeline
Lead Teacher, Three-Year-Olds Classroom
Lakeside Presbyterian Preschool
08.2024 - Current
Teacher's Assistant, Three-Year-Olds Classroom
Lakeside Presbyterian Preschool
07.2023 - 08.2024
Front Desk Associate
Aqua-Tots Swim Schools
11.2022 - 02.2023
Retention Coordinator
ChildFund International
09.2021 - 02.2022
Waitress
Roma Ristorante Italiano
06.2018 - 08.2019
Bachelor of Arts - Psychology
Randolph-Macon College
Associate of Arts - Social Sciences
J. Sargeant Reynolds Community College
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