Sydney Zoby
Virginia Beach
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server and Receptionist
Princess Anne Country Club
04.2020 - Current
- Fostered a welcoming atmosphere to make members feel at home, resulting in multiple regulars and daily recognition in the restaurant.
- Cultivated a collaborative, team-oriented oriented environment among staff during dinner rush period.
- Trained in bottle service by a skilled sommelier, including wine and entree pairings, focusing on high-margin items to increase revenue by 5%.
- Collaborated with the kitchen through POS and verbally to ensure the highest caliber guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Server
West Minister Canterbury Chesapeake Bay
09.2018 - 04.2020
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently provided excellent customer service, earning positive feedback from clients and contributing to a strong reputation in the retirement nutritional service industry.
Education
Associates Degree - General Studies
Tidewater Community College
Virginia Beach, VA08.2024
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.2018
Skills
- Hospitality Service Expertise
- Point of Sale Operation
- Wine Pairing Knowledge
- Effective Communication
- Interpersonal Skills
- Food and Beverage Service
Timeline
Server and Receptionist
Princess Anne Country Club
04.2020 - Current
Server
West Minister Canterbury Chesapeake Bay
09.2018 - 04.2020
Associates Degree - General Studies
Tidewater Community College
High School Diploma -
Princess Anne High School
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