Sylvan Marion
Roanoke
Summary
I am Passionate leader who deeply cares about how I effect others. I Excel under pressure using quick judgement and attention to detail. My experiences in guest relations and volunteer work has made me
professional and skilled at deescalation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
Chuck E Cheese
08.2023 - Current
- Supervised front of house staff, ensuring adherence to company standards
- Managed guest interactions, resolving/ deescalating issues promptly to enhance customer satisfaction and experiences
- Trained new hires on company policies, procedures as well as proper food handling techniques.
- kept up with cleanliness and organization and delegating roles to employees.
- Food and inventory prep
- Analyzed customer feedback and put strategies in place to improve customer satisfaction.
- Boosted team morale through regular feedback and recognition of great work.
- Monitored inventory levels, facilitating timely restocking of supplies and merchandise to meet demand.
- Organized events
Cashier
Pops Ice Cream and Soda Bar
02.2023 - 08.2023
- Processed transactions efficiently using point-of-sale system.]
- Food prep
- maintain cleanliness of establishment
Front of House Employee
Grandin Theatre Foundation
07.2021 - 09.2022
- Provided exceptional customer service to enhance guest experience.
- Managed ticket sales and reservations using point-of-sale systems.
- Trained new staff
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Worked with coworkers to maintain operations during busy events.
Education
High School Diploma -
Patrick Henry
Roanoke, VA06-2025
Skills
- Basic ASL
- Conflict resolution
- Staff management
- Restaurant operations
- Attention to detail
- Training
Certification
- Licensed Paraprofesstional
- Prior CPR + First aid training (Expired)
Languages
ASL
Limited Working
Timeline
Front of House Manager
Chuck E Cheese
08.2023 - Current
Cashier
Pops Ice Cream and Soda Bar
02.2023 - 08.2023
Front of House Employee
Grandin Theatre Foundation
07.2021 - 09.2022
High School Diploma -
Patrick Henry