SYLVIA JOHNSON
Newport News
Summary
Dynamic assistant manager with extensive experience at Grifols Biomat, excelling in team leadership and customer service. Proven track record in enhancing workflow efficiency, and ensuring compliance with regulatory standards. Skilled in recruiting and staff management, fostering a collaborative environment that drives operational success and donor satisfaction.
Overview
10
10
years of professional experience
Work History
Sr. Operations Supervisor
Grifols Biomat
Newport News
09.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and safety standards for effective performance.
- Implemented process improvements to enhance efficiency in daily operations and workflows.
- Resolved escalated customer complaints in a timely manner.
- Assisted in inventory management of medical supplies and plasma products.
- Managed daily operations of the plasma center including scheduling appointments, ordering supplies, resolving customer complaints, and maintaining accurate records for regulatory compliance purposes.
- Provided technical assistance to other technicians in the collection process.
Assistant Manager
Grifols Biomat
Newport News
09.2023 - 08.2025
- Supported daily operations by coordinating donor appointments and managing schedules.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and safety standards for effective performance.
- Coordinated inventory management processes to maintain stock levels and reduce waste.
- Conducted regular inspections of equipment and facilities to ensure compliance with regulations.
- Facilitated communication between management and staff to promote teamwork and collaboration.
- Engaged with donors to provide exceptional customer service and address inquiries effectively.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the center.
- Ensuring equipment upkeep and validations is maintained throughout the center.
Operations Supervisor
Grifols Biomat USA
Bristol
10.2021 - 09.2023
- Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
- Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP. Attend all required training sessions, staff meetings, etc.
- Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
- Maintains active communication with other service areas to ensure accurate documentation and quality.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- May be trained to repair plasma center equipment.
- Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.
- Assist in the training of new employees and retraining of current employees.
Phlebotomist
KED Plasma
Newport News
12.2015 - 10.2021
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Trained new phlebotomists on best practices and compliance with safety protocols.
- Implemented quality control measures to enhance accuracy in sample collection.
- Conducted routine maintenance on phlebotomy equipment for optimal performance.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Performed new donor intake.
Education
High School -
Crownpoint High School
Crownpoint, NMSkills
- Decision-making
- Customer service
- Staff management
- Operations management
- Employee performance evaluation
- Team leadership
- Staff supervision
- Conflict resolution
- Recruiting and interviewing
- Operational efficiency
Accomplishments
RISE - pilot participant
Timeline
Sr. Operations Supervisor
Grifols Biomat
09.2025 - Current
Assistant Manager
Grifols Biomat
09.2023 - 08.2025
Operations Supervisor
Grifols Biomat USA
10.2021 - 09.2023
Phlebotomist
KED Plasma
12.2015 - 10.2021
High School -
Crownpoint High School