Sylvia Latishia Rhoades
Big Stone Gap
Summary
Dynamic manager with extensive experience at CVS Pharmacy, excelling in team leadership and customer service. Achieved high customer satisfaction through effective problem-solving and relationship building. Proven ability to train staff and manage inventory efficiently, ensuring optimal service delivery and operational excellence. Skilled in documentation and reporting, fostering a productive work environment.
Overview
15
15
years of professional experience
Work History
Manager
CVS Pharmacy
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2010 - 04.2020
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Enhanced customer experience with thorough medication counseling and personalized attention.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Education
High School Diploma -
Rye Cove High School
Duffield, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff management
- Staff training and development
- Complex Problem-solving
- Relationship building
- Documentation and reporting
- Goal setting
- Customer relationship management (CRM)
Timeline
Manager
CVS Pharmacy
04.2020 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2010 - 04.2020
High School Diploma -
Rye Cove High School
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